can log into adobe experience manager assets

Report · Apr 21, 2015

I cant log into adobe experience manager assets - Keeps telling me "unable to connect to the server.Try again or contact your administrator"

I am already logged in with a user name and password into creative cloud but I also keep getting this message "we are having trouble verifying your membership" 02 day remaining

Report · Apr 21, 2015

Hi Sylvia,

Kindly try the below mentioned links.

Thanks,

Atul Saini

Report · Dec 28, 2015

Abul Saini. I also cannot log into adobe experience manager assets, I have been trying for months and I receive the "unable to connect to the server.Try again or contact your administrator" However, I am signed into my Creative Cloud account and can use my apps without restriction. I just cannot update my apps nor can I save on the Cloud and/or retrieve from the Cloud. I followed all the steps outlined in your answer. Nothing has changed. Adobe has taken control of my computer and has been unable to correct this problem. I had to disconnect after spending hours letting tech support work on it. Please. Is there a solution? I do not want to spend all day with tech support if there is not a solution.

Report · Mar 08, 2016

Oops Atul Saini. I mistyped your name. I am very sorry. Sometimes my is working slower than my fingers. I hope I did not offend. This was not my intention. Did you find out anything? This problem has not corrected itself. Somehow the Cloud did sync once with my computer. I have now lost all my personal presets.

Report · Mar 10, 2016

Moving the discussion to Deployment for Creative Cloud Team, Enterprise, & CS‌

Report · Mar 10, 2016

Could you explain in a bit more detail what you are trying to do?

You mention that you "cannot log into adobe experience manager assets" - how are you trying to do that? To a URL or via an app?

Report · Mar 10, 2016

Creative Cloud pops up with a message to update my programs. When I click the link, I get a login screen. When I try to login I get "unable to connect to the server.Try again or contact your administrator" each time I try. I keep my programs on auto save. When the auto save is run, I get a message, "You cannot save to the cloud until you login" Nonetheless, At some point a sync happened, as now my personal settings have been deleted and just the original settings remain. When I load a program and go to help/update. Nothing happens. If I press on the Creative Cloud icon, nothing happens. I can login to my Adobe account and see my Plan, make changes, etc., but I do not have access to the programs to download or update.

Report · Mar 11, 2016

It sounds like you are not able to access the internet. If you are in a workplace environment you may want to check firewall/proxy settings with your IT staff. Alternatively if there is another network you can connect to, try that.

Please also try the following solutions.

1. Ensure you are using the correct Adobe ID.

2. Sign out and sign back in to the software by going to Help>Sign Out

3. Make sure you are connected to the internet

4. Check that your firewall or any proxy servers used by your company are not blocking access to the servers at Adobe that Creative Cloud needs to access.

The main host/port combinations that are needed are as follows:

ccmdls.adobe.com:443

ims-na1.adobelogin.com:443

na1r.services.adobe.com:443

prod-rel-ffc-ccm.oobesaas.adobe.com:443

lm.licenses.adobe.com:443

ccmdl.adobe.com:80

swupmf.adobe.com:80

swupdl.adobe.com:80

5.

The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

a) Close the Creative Cloud application.

b) Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder

c) Delete the opm.db file.

d) Launch Creative Cloud.