Can not add user to product

[jane285441792ntk]

I have a user I added. I I click the user, edit, add to product group.

I go to Adobe Pro, click  add user. type in user's email. Adobe will not let me add the user to the product.

I can't add the user to the product, and I can't add the product to the user.

Any advice? 

[Abambo]

Do you have free (unallocated) licences available?

If not, you need first to create a free licence, either by reclaiming a licence from a different user or by acquiring a new licence for the new user.