Can't access COVID EDU, problems with account

[ajm461]

My university was able to get access to adobe's distance learning resources, but the problem is that I created my adobe account a few months ago using my university email (ajm461@rutgers.edu) and I chose to label it a "personal" account instead of a "company" account because I didn't know that's what it consituted as at the time. It wouldn't let me access the free resources I need for pending online distance learning assignments for my design class, so I tried to delete that account and recreate it with the same email and label it correctly as a "company" account so I could properly access what I need to access but after deleting it, when I went to go create another one with that same email address, it said that I still had an account under that email. So then, I tried logging back into that account, but each time I try, it tells me it doesn't exist????? So it doesn't exist when I try to log in but it also won't let me use it again? And now I'm stuck and I just waited two hours for tech support over the phone and was hung up on after ten minutes and I'm sad and also have ten video projects due. Please help.

[Nikhil R Gupta · Accepted solution]

Hello,
I checked and you have an Organization Federated account not personal. Could you please check the below article and check if that helps.
https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html
Thanks,
Nikhil Gupta