• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't assign product to any users

New Here ,
Jul 26, 2023 Jul 26, 2023

Copy link to clipboard

Copied

I just bought the 199$ team plan Adobe Stock for my design team, but when I try to assign product to my members, all the users appear like this

Creative31326682yzaw_0-1690434477163.png

 

TOPICS
Admin console , Teams , Troubleshooting , Users and groups

Views

431

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 26, 2023 Jul 26, 2023

Hi @Creative31326682yzaw, You've reached the limit of licenses available for users. Please purchase additional licenses or unassign licenses from other users.
Thanks!

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Jul 26, 2023 Jul 26, 2023

Sure, as I can see, you have a Team Direct contract. Kindly raise a support case from the admin console. 
Thanks!

Votes

Translate

Translate
Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

Copy link to clipboard

Copied

Hi @Creative31326682yzaw, You've reached the limit of licenses available for users. Please purchase additional licenses or unassign licenses from other users.
Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2023 Jul 26, 2023

Copy link to clipboard

Copied

then how can I share my whole plan for my team ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

Copy link to clipboard

Copied

Hi, @Creative31326682yzaw another option is to connect with your reseller/account manager and opt for a multi-user license with 750 assets a month. Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2023 Jul 26, 2023

Copy link to clipboard

Copied

Can I ask how to do that please ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

Copy link to clipboard

Copied

Sure, as I can see, you have a Team Direct contract. Kindly raise a support case from the admin console. 
Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

LATEST

to follow @Ashish_Harrison suggestion, open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines