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Can't assign product to any users

New Here ,
Jul 26, 2023 Jul 26, 2023

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I just bought the 199$ team plan Adobe Stock for my design team, but when I try to assign product to my members, all the users appear like this

Creative31326682yzaw_0-1690434477163.png

 

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Admin console , Teams , Troubleshooting , Users and groups

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correct answers 1 Correct answer

Adobe Employee , Jul 26, 2023 Jul 26, 2023

Hi @Creative31326682yzaw, You've reached the limit of licenses available for users. Please purchase additional licenses or unassign licenses from other users.
Thanks!

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correct answers 1 Pinned Reply

Adobe Employee , Jul 26, 2023 Jul 26, 2023

Sure, as I can see, you have a Team Direct contract. Kindly raise a support case from the admin console. 
Thanks!

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

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Hi @Creative31326682yzaw, You've reached the limit of licenses available for users. Please purchase additional licenses or unassign licenses from other users.
Thanks!

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New Here ,
Jul 26, 2023 Jul 26, 2023

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then how can I share my whole plan for my team ?

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

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Hi, @Creative31326682yzaw another option is to connect with your reseller/account manager and opt for a multi-user license with 750 assets a month. Thanks!

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New Here ,
Jul 26, 2023 Jul 26, 2023

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Can I ask how to do that please ?

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

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Sure, as I can see, you have a Team Direct contract. Kindly raise a support case from the admin console. 
Thanks!

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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to follow @Ashish_Harrison suggestion, open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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