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Can't cancel my plan

New Here ,
Jul 20, 2021 Jul 20, 2021

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Hello
I would like to cancel my plan but not sure why I really can't. When I go to my plans the "cancel plan" option doesn't appear. It looks like I have to contact my administrator but once again I can't, I can't go to the administrator panel either since like I said Im not the admin.

Every FAQ or help that Adobe provide doesn't really help me. At last I tried to contact someone through the chat but its only for admins
I only want to cancel the plan for the summer since I don't need the apps right now.

Thanks

TOPICS
Admin console , How to , Manage account , Troubleshooting

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Community Expert ,
Jul 21, 2021 Jul 21, 2021

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Hi,

 

Thank you for posting your query here.

 

Please contact Adobe Support Team and they can assist you regarding Cancelling the Duplicate Subscription.

You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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