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Can't cancel renewal

New Here ,
Mar 31, 2023 Mar 31, 2023

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I can't cancel renewal subscription on adminconsole.adobe.com

There is infomtation to contact support Adobe but when I open chat i enter 'cancel plan' confirm question 'You want to cancel your plan. Is that right?' and nothing happend more in chat. How can i cancel subscirption??

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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Moved to the Account, Payment, & Plan forum from Using the Community

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

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Hi @Kancelaria29174931n5va apologies for the inconvience. As I can see you have Teams Direct so I request you please call directly at 1-800-443-8158 and ask them to cancel your subscription.


Best,
Ashish

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