Can´t create apps with CCP

Report · Jun 18, 2013

I get the following error when I try to create a new package in CCP

6/18/2013 13:27:26[INFO] AdobePackageBuilder - Build Version - 1.0.0.55

6/18/2013 13:27:26[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4

6/18/2013 13:27:27 [WARN] AdobePackageBuilder - Error in creating file for 7z test output. Error code : 3

6/18/2013 13:27:27 [WARN] AdobePackageBuilder - Preprocessing of 7z file failed!

6/18/2013 13:27:29 [INFO] AdobePackageBuilder - Sucessfully extracted the product at C:\Users\****\AppData\Local\Temp\{FB9BC6E1-49F9-4A12-A4F7-80B9E309DD36}\ACCCx181

6/18/2013 13:27:29 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

6/18/2013 13:27:29 [ERROR] AdobePackageBuilder - There is no packages folder inside (C:\Users\****\AppData\Local\Temp\{FB9BC6E1-49F9-4A12-A4F7-80B9E309DD36}\ACCCx181). ASU is InValid

6/18/2013 13:27:29 [ERROR] AdobePackageBuilder - Unable to extract/Mount AAM ASU (C:\Users\****\AppData\Local\Adobe\CCP\\AdobeCCPCache\AAM\AdobeSetupUtility\ACCCx181.zip)

It worked last week, but now i get this error on 2 machines.

Report · Jun 18, 2013

Hi,

Can you please send me the PDapp.log file from your machine ? You can send it to kagibson@adobe.com

Cheers

Karl Gibson

Product Manager | Enterprise IT Tools

Report · Aug 01, 2013

I just sent you an email regarding this same issue. Can you please review and advise?

Report · Jun 18, 2013

Exactly the same problem here since today

"6/18/2013 16:53:16[INFO] AdobePackageBuilder - Build Version - 1.0.0.55

6/18/2013 16:53:16[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4

6/18/2013 16:53:18 [INFO] AdobePackageBuilder - Successfully retrieved TargetName from OptionXML.

6/18/2013 16:53:21 [WARN] AdobePackageBuilder - Error in creating file for 7z test output. Error code : 3

6/18/2013 16:53:21 [WARN] AdobePackageBuilder - Preprocessing of 7z file failed!

6/18/2013 16:53:24 [INFO] AdobePackageBuilder - Sucessfully extracted the product at C:\Users\username\AppData\Local\Temp\{5E3F659F-8284-4BDF-82FB-B4AF9B8E0DB8}\ACCCx181

6/18/2013 16:53:24 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

6/18/2013 16:53:24 [ERROR] AdobePackageBuilder - There is no packages folder inside (C:\Users\username\AppData\Local\Temp\{5E3F659F-8284-4BDF-82FB-B4AF9B8E0DB8}\ACCCx181). ASU is InValid

6/18/2013 16:53:24 [ERROR] AdobePackageBuilder - Unable to extract/Mount AAM ASU (B:\Adobe\Cache\CCP\AdobeCCPCache\AAM\AdobeSetupUtility\ACCCx181.zip)"

I first tried with the standard path for the cache "C:\Users\****\AppData\Local\Adobe\CCP" then I changed to another drive ("B:\Adobe\Cache\CCP") with same result (execpt the "\\" mistake in the middle of the path : "AppData\Local\Adobe\CCP\\AdobeCCPCache\AAM") but same error, so I gess the AAM package from the Adobe download site is faulty

Report · Jun 18, 2013

Hi All,

There is an issue with CCP 1.0 since we published the new applications. We are going to push out a new version tomorrow at which point the issue will be resolved. My sincere apologies I know this is not ideal. We will be notifying customers of this issue through the direct channels shortly.

Cheers

Karl Gibson

Product Manager | Enterprise IT Tools

Report · Jun 18, 2013

We are having this exact problem but with the mac version

AdobePackageBuilder - Unable to extract/Mount AAM ASU (/Users/*******/Library/Application Support/Adobe/CCP//AdobeCCPCache/AAM/AdobeSetupUtility/ACCCx181.dmg

Report · Jun 19, 2013

Is there a time frame on when this will be released today?

Report · Jun 19, 2013

Karl Gibson, I hope this is brought to the group's management as the fact this wasn't caught in a smoke test/QA test is just astounding. (also a better ETA than the 19th sometime would also be great)

Report · Jun 19, 2013

Looks like the new packager was released. The old CCP auto updated. Successfully created a package.

Report · Jun 19, 2013

Package creation successful after update however package fails on install.

Anyone else having this issue?

Report · Jun 19, 2013

I am having the same problem. I assumed it was my environment as it has been the first one I have built. But after trying the install with many configurations and on many VM's and machines I am beginning to think there is some other underlying problem. I wiped my building environment and had planned to re-download the bits again in the morning to make sure there wasn't some corruption there.

Report · Jun 20, 2013

Hi,

Can you please share PDApp logs. we need this log to debug the issue that you are facing

thanks,

Rahul

Adobe Systems

Report · Jun 20, 2013

There's a lot of log here, bare with me...

06/19/13 14:53:04:385 | [INFO] | | OOBE | DE | | | | 139088 | DEVersion: 5.0.0.0

06/19/13 14:53:04:387 | [INFO] | | OOBE | DE | | | | 139088 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib

[ 0] Wed Jun 19 14:53:04 2013 INFO

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

CHECK : Another Native OS installer already running

Create Required Folders

Assuming uninstall mode

Lookup for master payload

[ 0] Wed Jun 19 14:53:04 2013 ERROR

DW040: The product "{7F311193-9368-453B-989F-939FEBF374CC}" is not installed. Cannot proceed with the uninstall

[ 0] Wed Jun 19 14:53:04 2013 INFO

:: END TIMER :: [Total Timer] took 2 milliseconds (0.002 seconds)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW040: The product "{7F311193-9368-453B-989F-939FEBF374CC}" is not installed. Cannot proceed with the uninstall

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 33 - The product is not installed, cannot uninstall.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

06/20/13 10:48:44:720 | [INFO] | | OOBE | DE | | | | 408790 | DEVersion: 7.0.0.0

06/20/13 10:48:44:721 | [INFO] | | OOBE | DE | | | | 408790 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

06/20/13 10:48:44:725 | [INFO] | | OOBE | DE | | | | 408790 | ::START TIMER:: [Total Timer]

06/20/13 10:48:44:725 | [INFO] | | OOBE | DE | | | | 408790 | CHECK: Single instance running

06/20/13 10:48:44:725 | [INFO] | | OOBE | DE | | | | 408790 | CHECK : Credentials

06/20/13 10:48:44:725 | [INFO] | | OOBE | DE | | | | 408790 | Load Deployment File

06/20/13 10:48:44:725 | [INFO] | | OOBE | DE | | | | 408790 | Create Required Folders

06/20/13 10:48:44:725 | [INFO] | | OOBE | DE | | | | 408790 | Assuming uninstall mode

06/20/13 10:48:44:725 | [INFO] | | OOBE | DE | | | | 408790 | Lookup for master payload

06/20/13 10:48:44:727 | [ERROR] | | OOBE | DE | | | | 408790 | DW040: The product "{B42E718A-AAE9-4C7D-8990-2AE4C4FE87DF}" is not installed. Cannot proceed with the uninstall

06/20/13 10:48:44:727 | [INFO] | | OOBE | DE | | | | 408790 | ##### Running EDT Workflow #####

06/20/13 10:48:44:727 | [INFO] | | OOBE | DE | | | | 408790 | :: END TIMER :: [Total Timer] took 1 milliseconds (0.001 seconds)

06/20/13 10:48:45:727 | [INFO] | | OOBE | DE | | | | 408790 | Uninstalling AAM

06/20/13 10:48:45:732 | [INFO] | | OOBE | DE | | | | 408790 | AAM Uninstall Status: 1 and 0

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 | -------------------------------------- Summary --------------------------------------

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 | - 0 fatal error(s), 1 error(s)

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 | OSX version: 10.8.4

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 |

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 | ERROR: DW040: The product "{B42E718A-AAE9-4C7D-8990-2AE4C4FE87DF}" is not installed. Cannot proceed with the uninstall

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 |

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 | Please search the above error string(s) to find when the error occurred.

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 | These errors resulted in installer Exit Code mentioned below.

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 | -------------------------------------------------------------------------------------

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 |

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 | Exit Code: 33 - The product is not installed, cannot uninstall.

06/20/13 10:48:45:737 | [INFO] | | OOBE | DE | | | | 408790 | Please see specific errors for troubleshooting. For example, ERROR: DW040 ...

06/20/13 10:48:46:812 | [INFO] | | OOBE | DE | | | | 408804 | DEVersion: 5.0.0.0

06/20/13 10:48:46:813 | [INFO] | | OOBE | DE | | | | 408804 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib

[ 0] Thu Jun 20 10:48:46 2013 INFO

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

Create Required Folders

Assuming uninstall mode

Lookup for master payload

[ 0] Thu Jun 20 10:48:46 2013 ERROR

DW040: The product "{60D034D6-7494-4FB2-AA48-EF453ECB1581}" is not installed. Cannot proceed with the uninstall

[ 0] Thu Jun 20 10:48:46 2013 INFO

##### Running EDT Workflow #####

:: END TIMER :: [Total Timer] took 1 milliseconds (0.001 seconds)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW040: The product "{60D034D6-7494-4FB2-AA48-EF453ECB1581}" is not installed. Cannot proceed with the uninstall

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 33 - The product is not installed, cannot uninstall.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

06/20/13 10:48:47:893 | [INFO] | | OOBE | DE | | | | 408809 | DEVersion: 5.0.0.0

06/20/13 10:48:47:894 | [INFO] | | OOBE | DE | | | | 408809 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib

[ 0] Thu Jun 20 10:48:47 2013 INFO

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

Create Required Folders

Assuming uninstall mode

Lookup for master payload

[ 0] Thu Jun 20 10:48:47 2013 ERROR

DW040: The product "{C3409B0A-ACE8-11E2-9ED3-A79B9175A9A8}" is not installed. Cannot proceed with the uninstall

[ 0] Thu Jun 20 10:48:47 2013 INFO

##### Running EDT Workflow #####

:: END TIMER :: [Total Timer] took 1 milliseconds (0.001 seconds)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW040: The product "{C3409B0A-ACE8-11E2-9ED3-A79B9175A9A8}" is not installed. Cannot proceed with the uninstall

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 33 - The product is not installed, cannot uninstall.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

06/20/13 10:48:48:974 | [INFO] | | OOBE | DE | | | | 408817 | DEVersion: 5.0.0.0

06/20/13 10:48:48:975 | [INFO] | | OOBE | DE | | | | 408817 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib

[ 0] Thu Jun 20 10:48:48 2013 INFO

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

Create Required Folders

Assuming uninstall mode

Lookup for master payload

[ 0] Thu Jun 20 10:48:48 2013 ERROR

DW040: The product "{2D99B50E-431D-4AA8-85C1-172A6F8BCF09}" is not installed. Cannot proceed with the uninstall

[ 0] Thu Jun 20 10:48:48 2013 INFO

##### Running EDT Workflow #####

:: END TIMER :: [Total Timer] took 1 milliseconds (0.001 seconds)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW040: The product "{2D99B50E-431D-4AA8-85C1-172A6F8BCF09}" is not installed. Cannot proceed with the uninstall

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 33 - The product is not installed, cannot uninstall.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

06/20/13 10:49:46:801 | [INFO] | | OOBE | DE | | | | 409595 | DEVersion: 7.0.0.0

06/20/13 10:49:46:803 | [INFO] | | OOBE | DE | | | | 409595 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

06/20/13 10:49:46:806 | [INFO] | | OOBE | DE | | | | 409595 | ::START TIMER:: [Total Timer]

06/20/13 10:49:46:806 | [INFO] | | OOBE | DE | | | | 409595 | CHECK: Single instance running

06/20/13 10:49:46:806 | [INFO] | | OOBE | DE | | | | 409595 | CHECK : Credentials

06/20/13 10:49:46:806 | [INFO] | | OOBE | DE | | | | 409595 | Load Deployment File

06/20/13 10:49:46:807 | [INFO] | | OOBE | DE | | | | 409595 | Create Required Folders

06/20/13 10:49:46:807 | [INFO] | | OOBE | DE | | | | 409595 | Assuming uninstall mode

06/20/13 10:49:46:807 | [INFO] | | OOBE | DE | | | | 409595 | Lookup for master payload

06/20/13 10:49:46:808 | [ERROR] | | OOBE | DE | | | | 409595 | DW040: The product "{B42E718A-AAE9-4C7D-8990-2AE4C4FE87DF}" is not installed. Cannot proceed with the uninstall

06/20/13 10:49:46:808 | [INFO] | | OOBE | DE | | | | 409595 | ##### Running EDT Workflow #####

06/20/13 10:49:46:808 | [INFO] | | OOBE | DE | | | | 409595 | :: END TIMER :: [Total Timer] took 1 milliseconds (0.001 seconds)

06/20/13 10:49:47:809 | [INFO] | | OOBE | DE | | | | 409595 | Uninstalling AAM

06/20/13 10:49:47:814 | [INFO] | | OOBE | DE | | | | 409595 | AAM Uninstall Status: 1 and 0

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 | -------------------------------------- Summary --------------------------------------

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 | - 0 fatal error(s), 1 error(s)

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 | OSX version: 10.8.4

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 |

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 | ERROR: DW040: The product "{B42E718A-AAE9-4C7D-8990-2AE4C4FE87DF}" is not installed. Cannot proceed with the uninstall

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 |

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 | Please search the above error string(s) to find when the error occurred.

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 | These errors resulted in installer Exit Code mentioned below.

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 | -------------------------------------------------------------------------------------

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 |

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 | Exit Code: 33 - The product is not installed, cannot uninstall.

06/20/13 10:49:47:819 | [INFO] | | OOBE | DE | | | | 409595 | Please see specific errors for troubleshooting. For example, ERROR: DW040 ...

06/20/13 10:49:48:899 | [INFO] | | OOBE | DE | | | | 409631 | DEVersion: 5.0.0.0

06/20/13 10:49:48:901 | [INFO] | | OOBE | DE | | | | 409631 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib

[ 0] Thu Jun 20 10:49:48 2013 INFO

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

Create Required Folders

Assuming uninstall mode

Lookup for master payload

[ 0] Thu Jun 20 10:49:48 2013 ERROR

DW040: The product "{60D034D6-7494-4FB2-AA48-EF453ECB1581}" is not installed. Cannot proceed with the uninstall

[ 0] Thu Jun 20 10:49:48 2013 INFO

##### Running EDT Workflow #####

:: END TIMER :: [Total Timer] took 1 milliseconds (0.001 seconds)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW040: The product "{60D034D6-7494-4FB2-AA48-EF453ECB1581}" is not installed. Cannot proceed with the uninstall

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 33 - The product is not installed, cannot uninstall.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

06/20/13 10:49:49:978 | [INFO] | | OOBE | DE | | | | 409636 | DEVersion: 5.0.0.0

06/20/13 10:49:49:980 | [INFO] | | OOBE | DE | | | | 409636 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib

[ 0] Thu Jun 20 10:49:49 2013 INFO

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

Create Required Folders

Assuming uninstall mode

Lookup for master payload

[ 0] Thu Jun 20 10:49:49 2013 ERROR

DW040: The product "{C3409B0A-ACE8-11E2-9ED3-A79B9175A9A8}" is not installed. Cannot proceed with the uninstall

[ 0] Thu Jun 20 10:49:49 2013 INFO

##### Running EDT Workflow #####

:: END TIMER :: [Total Timer] took 1 milliseconds (0.001 seconds)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW040: The product "{C3409B0A-ACE8-11E2-9ED3-A79B9175A9A8}" is not installed. Cannot proceed with the uninstall

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 33 - The product is not installed, cannot uninstall.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

06/20/13 10:49:51:061 | [INFO] | | OOBE | DE | | | | 409640 | DEVersion: 5.0.0.0

06/20/13 10:49:51:063 | [INFO] | | OOBE | DE | | | | 409640 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib

[ 0] Thu Jun 20 10:49:51 2013 INFO

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

Create Required Folders

Assuming uninstall mode

Lookup for master payload

[ 0] Thu Jun 20 10:49:51 2013 ERROR

DW040: The product "{2D99B50E-431D-4AA8-85C1-172A6F8BCF09}" is not installed. Cannot proceed with the uninstall

[ 0] Thu Jun 20 10:49:51 2013 INFO

##### Running EDT Workflow #####

:: END TIMER :: [Total Timer] took 1 milliseconds (0.001 seconds)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW040: The product "{2D99B50E-431D-4AA8-85C1-172A6F8BCF09}" is not installed. Cannot proceed with the uninstall

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 33 - The product is not installed, cannot uninstall.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

06/20/13 17:33:19:549 | [INFO] | | OOBE | DE | | | | 586689 | DEVersion: 7.0.0.0

06/20/13 17:33:19:550 | [INFO] | | OOBE | DE | | | | 586689 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

06/20/13 17:33:19:554 | [INFO] | | OOBE | DE | | | | 586689 | ::START TIMER:: [Total Timer]

06/20/13 17:33:19:554 | [INFO] | | OOBE | DE | | | | 586689 | CHECK: Single instance running

06/20/13 17:33:19:554 | [INFO] | | OOBE | DE | | | | 586689 | CHECK : Credentials

06/20/13 17:33:19:554 | [INFO] | | OOBE | DE | | | | 586689 | Load Deployment File

06/20/13 17:33:19:554 | [ERROR] | | OOBE | DE | | | | 586689 | DW039: Failed to load deployment File

06/20/13 17:33:19:555 | [INFO] | | OOBE | DE | | | | 586689 | Create Required Folders

06/20/13 17:33:19:555 | [INFO] | | OOBE | DE | | | | 586689 | ##### Running EDT Workflow #####

06/20/13 17:33:19:555 | [INFO] | | OOBE | DE | | | | 586689 | :: END TIMER :: [Total Timer] took 0 milliseconds (0 seconds)

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 | -------------------------------------- Summary --------------------------------------

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 | - 0 fatal error(s), 1 error(s)

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 | OSX version: 10.8.4

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 |

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 | ERROR: DW039: Failed to load deployment File

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 |

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 | Please search the above error string(s) to find when the error occurred.

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 | These errors resulted in installer Exit Code mentioned below.

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 | -------------------------------------------------------------------------------------

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 |

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 | Exit Code: 16 - Failed to load deployment file.

06/20/13 17:33:20:562 | [INFO] | | OOBE | DE | | | | 586689 | Please see specific errors for troubleshooting. For example, ERROR: DW039 ...

06/20/13 17:33:21:646 | [INFO] | | OOBE | DE | | | | 586701 | DEVersion: 7.0.0.0

06/20/13 17:33:21:647 | [INFO] | | OOBE | DE | | | | 586701 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

06/20/13 17:33:21:651 | [INFO] | | OOBE | DE | | | | 586701 | ::START TIMER:: [Total Timer]

06/20/13 17:33:21:651 | [INFO] | | OOBE | DE | | | | 586701 | CHECK: Single instance running

06/20/13 17:33:21:651 | [INFO] | | OOBE | DE | | | | 586701 | CHECK : Credentials

06/20/13 17:33:21:651 | [INFO] | | OOBE | DE | | | | 586701 | Load Deployment File

06/20/13 17:33:21:652 | [ERROR] | | OOBE | DE | | | | 586701 | DW039: Failed to load deployment File

06/20/13 17:33:21:652 | [INFO] | | OOBE | DE | | | | 586701 | Create Required Folders

06/20/13 17:33:21:652 | [INFO] | | OOBE | DE | | | | 586701 | ##### Running EDT Workflow #####

06/20/13 17:33:21:652 | [INFO] | | OOBE | DE | | | | 586701 | :: END TIMER :: [Total Timer] took 0 milliseconds (0 seconds)

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 | -------------------------------------- Summary --------------------------------------

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 | - 0 fatal error(s), 1 error(s)

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 | OSX version: 10.8.4

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 |

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 | ERROR: DW039: Failed to load deployment File

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 |

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 | Please search the above error string(s) to find when the error occurred.

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 | These errors resulted in installer Exit Code mentioned below.

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 | -------------------------------------------------------------------------------------

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 |

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 | Exit Code: 16 - Failed to load deployment file.

06/20/13 17:33:22:658 | [INFO] | | OOBE | DE | | | | 586701 | Please see specific errors for troubleshooting. For example, ERROR: DW039 ...

06/20/13 17:33:23:743 | [INFO] | | OOBE | DE | | | | 586736 | DEVersion: 7.0.0.0

06/20/13 17:33:23:744 | [INFO] | | OOBE | DE | | | | 586736 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

06/20/13 17:33:23:748 | [INFO] | | OOBE | DE | | | | 586736 | ::START TIMER:: [Total Timer]

06/20/13 17:33:23:748 | [INFO] | | OOBE | DE | | | | 586736 | CHECK: Single instance running

06/20/13 17:33:23:748 | [INFO] | | OOBE | DE | | | | 586736 | CHECK : Credentials

06/20/13 17:33:23:748 | [INFO] | | OOBE | DE | | | | 586736 | Load Deployment File

06/20/13 17:33:23:748 | [ERROR] | | OOBE | DE | | | | 586736 | DW039: Failed to load deployment File

06/20/13 17:33:23:748 | [INFO] | | OOBE | DE | | | | 586736 | Create Required Folders

06/20/13 17:33:23:748 | [INFO] | | OOBE | DE | | | | 586736 | ##### Running EDT Workflow #####

06/20/13 17:33:23:748 | [INFO] | | OOBE | DE | | | | 586736 | :: END TIMER :: [Total Timer] took 0 milliseconds (0 seconds)

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 | -------------------------------------- Summary --------------------------------------

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 | - 0 fatal error(s), 1 error(s)

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 | OSX version: 10.8.4

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 |

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 | ERROR: DW039: Failed to load deployment File

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 |

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 | Please search the above error string(s) to find when the error occurred.

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 | These errors resulted in installer Exit Code mentioned below.

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 | -------------------------------------------------------------------------------------

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 |

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 | Exit Code: 16 - Failed to load deployment file.

06/20/13 17:33:24:755 | [INFO] | | OOBE | DE | | | | 586736 | Please see specific errors for troubleshooting. For example, ERROR: DW039 ...

06/20/13 17:33:25:840 | [INFO] | | OOBE | DE | | | | 586766 | DEVersion: 7.0.0.0

06/20/13 17:33:25:841 | [INFO] | | OOBE | DE | | | | 586766 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

06/20/13 17:33:25:845 | [INFO] | | OOBE | DE | | | | 586766 | ::START TIMER:: [Total Timer]

06/20/13 17:33:25:845 | [INFO] | | OOBE | DE | | | | 586766 | CHECK: Single instance running

06/20/13 17:33:25:846 | [INFO] | | OOBE | DE | | | | 586766 | CHECK : Credentials

06/20/13 17:33:25:846 | [INFO] | | OOBE | DE | | | | 586766 | Load Deployment File

06/20/13 17:33:25:846 | [ERROR] | | OOBE | DE | | | | 586766 | DW039: Failed to load deployment File

06/20/13 17:33:25:846 | [INFO] | | OOBE | DE | | | | 586766 | Create Required Folders

06/20/13 17:33:25:846 | [INFO] | | OOBE | DE | | | | 586766 | ##### Running EDT Workflow #####

06/20/13 17:33:25:846 | [INFO] | | OOBE | DE | | | | 586766 | :: END TIMER :: [Total Timer] took 0 milliseconds (0 seconds)

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 | -------------------------------------- Summary --------------------------------------

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 | - 0 fatal error(s), 1 error(s)

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 | OSX version: 10.8.4

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 |

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 | ERROR: DW039: Failed to load deployment File

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 |

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 | Please search the above error string(s) to find when the error occurred.

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 | These errors resulted in installer Exit Code mentioned below.

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 | -------------------------------------------------------------------------------------

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 |

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 | Exit Code: 16 - Failed to load deployment file.

06/20/13 17:33:26:853 | [INFO] | | OOBE | DE | | | | 586766 | Please see specific errors for troubleshooting. For example, ERROR: DW039 ...

Report · Jun 20, 2013

Hi Laihdt Dan

Looks like there is some corruption with package, may be while copying the package to VM or deploying it via network. Can you please try creating a new package and try to deploy it.

thanks,

Rahul

rbaiswar@adobe.com

Report · Jun 20, 2013

Packager & install workds after restart, recreate and install on fresh system.

Thanks.

Report · Jun 21, 2013

Finally...success! On PC...disabled all startup items and anti-virus software....rebooted, re-install from package... and install succedded!!

New packager for Mac also works! Oh happy day!

James

Report · Jun 20, 2013

Now it's even worse :

I start the CCPLauncher, it's start "updating Creative Cloud Packager" & ... crash !

"We've encoutered the following issues : Creative Cloud Packager failed to install." & I can't do anything expect clicking the "Quit" button or the "Customer support website" link ...

starts to be ridiculous !!! I'm a SCCM & desktop admin, not a beta tester for adobe (or maybe you should pay me/us for debugging your software deployment ?)

Report · Jun 20, 2013

Hi,

I acknowledge that this is not good experience. Can you please share PDApp log and LBS log (in Adobe Download folder parallel to PDApp.log file). this will help debug the issue.

thanks,

Rahul

rbaiswar@adobe.com

Report · Jun 20, 2013

Hi EMSA ICT Service-Desk,

Sorry to hear that you have got a crash there. Can you please forward me the logs?

Logs:

1. PDApp.log [You will see this in the temp folder]

2. All the logs in the AdobeDownload folder [You will also see this in the temp folder]

Also please let me know whether you are using a win or a mac.

Thanks,

Abhishek | abhishek.biswas@adobe.com

Report · Jun 20, 2013

Hi Abhishek,

CCP_LBS.log :

06/20/13 09:10:32:259 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 1492 | Extracting and installing Creative Cloud Packager

06/20/13 09:10:38:470 | [WARN] | | Download | LBS | AamInstallAction | | | 1492 | CCP installation failed with return code -5.

06/20/13 09:10:38:470 | [FATAL] | | Download | LBS | LBSWorkflowManager | | | 1492 | Failed to extract or install Creative Cloud Packager. Error Code - -5

DLM.log :

06/20/13 09:06:02:757 | [INFO] | | | | | | | 4440 | GDE Version is 7.0.0.97 (BuildVersion: 6.0; BuildDate: Fri Mar 01 2013 09:49:41 )

06/20/13 09:06:03:297 | [INFO] | | | | | | | 4440 | GDE Version is 7.0.0.97 (BuildVersion: 6.0; BuildDate: Fri Mar 01 2013 09:49:41 )

06/20/13 09:09:57:849 | [INFO] | | | | | | | 1492 | GDE Version is 7.0.0.97 (BuildVersion: 6.0; BuildDate: Fri Mar 01 2013 09:49:41 )

06/20/13 09:09:58:410 | [INFO] | | | | | | | 1492 | GDE Version is 7.0.0.97 (BuildVersion: 6.0; BuildDate: Fri Mar 01 2013 09:49:41 )

DLM_native.log :

empty

PDApp.log :

06/20/13 09:10:36:693 | [INFO] | | ASU | PIM | PIM | | | 4064 | Adobe Genuine Validation PASSED for all the AAM packages
06/20/13 09:10:36:693 | [INFO] | | ASU | PIM | PIM | | | 4064 | START installPackage at file C:\Users\damagan\AppData\Local\CreativeCloudPackager\packages\core\PDApp.pimx
06/20/13 09:10:36:697 | [INFO] | | ASU | PIM | PIM | | | 4064 | XML is valid
06/20/13 09:10:36:697 | [WARN] | | ASU | PIM | PIM | | | 4064 | Failed to find Node
06/20/13 09:10:36:785 | [INFO] | | ASU | PIM | PIM | | | 4064 | SUCCESS deleteAppletRegInfoRecords.
06/20/13 09:10:36:816 | [INFO] | | ASU | PIM | PIM | | | 4064 | SUCCESS deletePackageUpgradeInfoRecords.
06/20/13 09:10:36:817 | [INFO] | | ASU | PIM | PIM | | | 4064 | SUCCESS deletePackageInstallationInfoRecords.
06/20/13 09:10:36:825 | [INFO] | | ASU | Setup | | | | 4948 | HTTP Request Status code 200.
06/20/13 09:10:36:825 | [INFO] | | ASU | Setup | | | | 3952 | The http request returned HTTP_Status:0 HttpCommunicator error:0
06/20/13 09:10:36:934 | [INFO] | | ASU | PIM | PIM | | | 4064 | SUCCESS insertPackageUpdateList.
06/20/13 09:10:36:935 | [WARN] | | ASU | PIM | PIM | | | 4064 | Failed to find Node
06/20/13 09:10:36:935 | [INFO] | | ASU | PIM | PIM | | | 4064 | SUCCESS insertAppletRegInfoList.
06/20/13 09:10:36:935 | [ERROR] | | ASU | PIM | PIM | | | 4064 | Failed to create Backup folder :32
06/20/13 09:10:36:936 | [FATAL] | | ASU | PIM | PIM | | | 4064 | Failed to create backup folder C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core
06/20/13 09:10:36:955 | [INFO] | | ASU | PIM | PIM | | | 4064 | Package installation failed
06/20/13 09:10:36:955 | [INFO] | | ASU | Setup | Setup | | | 4064 | TimeLog: End Installing. Now launching PDApp
06/20/13 09:10:37:455 | [FATAL] | | ASU | Setup | Setup | | | 4064 | End Adobe Setup. Exit code: -5

06/20/13 09:10:37:455 | [INFO] | | ASU | Setup | | | | 4064 | Event Guid generated is: 'fdcf54bd-e84f-47fb-81ab-ab3fb6305161'
06/20/13 09:10:37:455 | [INFO] | | ASU | Setup | | | | 4064 | Event Guid generated is: '5faaa5e1-1a68-4897-afa4-fd4448f89026'
06/20/13 09:10:37:458 | [INFO] | | ASU | PIM | PIM | | | 4064 | PIMSqlite closeDB status 0
06/20/13 09:10:37:458 | [INFO] | | ASU | PIM | PIM | | | 4064 | FREE PIM Instance ...
06/20/13 09:10:37:461 | [INFO] | | ASU | Setup | | | | 4064 | Waiting for the async thread to get the task completed
06/20/13 09:10:37:465 | [INFO] | | ASU | Setup | | | | 3952 | Event with guid 'fdcf54bd-e84f-47fb-81ab-ab3fb6305161' is being sent
06/20/13 09:10:37:467 | [INFO] | | ASU | Setup | | | | 3952 | GetIEProxyInfo - No default proxy present on the user machine
06/20/13 09:10:37:468 | [INFO] | | ASU | Setup | | | | 3952 | GetIEProxyInfo - proxy Url is
06/20/13 09:10:37:954 | [INFO] | | ASU | Setup | | | | 4948 | HTTP Request Status code 200.
06/20/13 09:10:37:954 | [INFO] | | ASU | Setup | | | | 3952 | The http request returned HTTP_Status:0 HttpCommunicator error:0
06/20/13 09:10:37:955 | [INFO] | | ASU | Setup | | | | 3952 | Event with guid '5faaa5e1-1a68-4897-afa4-fd4448f89026' is being sent
06/20/13 09:10:37:957 | [INFO] | | ASU | Setup | | | | 3952 | GetIEProxyInfo - No default proxy present on the user machine
06/20/13 09:10:37:957 | [INFO] | | ASU | Setup | | | | 3952 | GetIEProxyInfo - proxy Url is
06/20/13 09:10:38:447 | [INFO] | | ASU | Setup | | | | 4948 | HTTP Request Status code 200.
06/20/13 09:10:38:447 | [INFO] | | ASU | Setup | | | | 3952 | The http request returned HTTP_Status:0 HttpCommunicator error:0
06/20/13 09:10:38:447 | [INFO] | | ASU | Setup | | | | 3952 | Async thread is completed. Now exiting from function.
06/20/13 09:10:38:447 | [INFO] | | ASU | Setup | Utilities | | | 4064 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMConfig.xml' does not exist
06/20/13 09:10:38:456 | [INFO] | | ASU | CloudPackagerReDirection | AAMEEUtilities | | | 2532 | Process creation completed.
06/20/13 09:10:38:456 | [WARN] | | ASU | CloudPackagerReDirection | CloudPackagerReDirection | | | 2532 | Bootstrapper Lauch Process returned error code : (-5)

Do you want the full logs files by email or it is OK like this ?

Report · Jun 20, 2013

Hi EMSA ICT Service-Desk,

Please email me all the logs at abhishek.biswas@adobe.com.

Thanks,

Abhishek | abhishek.biswas@adobe.com

Report · Jun 20, 2013

Hi,

It seems that some process is accessing the install location of CCP. So you may try one of the following work-arounds:

1. Restart Your machine

a. Restart your machine and try to update CCP.

OR

2. Fresh Install for CCP 1.1

a. Go to C:\Program Files (x86)\Common Files\Adobe\OOBE\. Rename PDApp to PDApp_Original.

b. Download and install CCP 1.1 from cloud.

Thanks,
Abhishek | abhishek.biswas@adobe.com

Report · Jun 20, 2013

I tried options 2 (fresh install) the the CCP is the same as the one I had

I recreated my VM from bare metal & reinstalled, now the install started by I have to redownload everything,I will let you know if the packaging works

it's nice this "1 click" interface CCP but for debugging it's not really helpfull, maybe a full MSI installer for the packager could be nice, so we can install/uninstall is more standard way

Report · Jun 20, 2013

SOLVED !

"6/20/2013 11:15:38 [INFO] AdobePackageBuilder - Successfully created Setup.ini file for Acrobat Customized Wizard."

Thanks

Report · Jun 20, 2013

Hi EMSA ICT Service-Desk,

Good to know that it worked for you!

Thanks,

Abhishek | abhishek.biswas@adobe.com