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Can't download creative clowd apps after my external hardrive broke

New Here ,
Jul 17, 2022 Jul 17, 2022

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I had been keeping all of my adobe products on my external hard drive for a while but recently it hasn't been connecting and I think it's broken. Creative cloud won't let me download the products back onto my laptop(where I originally downloaded them and then uninstalled them to add to my drive). Is there some way to get them back? I'm working to restore my external drive but I would like to have these products if I cannot restore my data. 

 

When I try to download I get Error Code 176 but I've triple-checked and it's not a network drive it's just the original drive on my computer set in my preferences. 

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correct answers 1 Correct answer

Community Expert , Jul 17, 2022 Jul 17, 2022

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LEGEND ,
Jul 17, 2022 Jul 17, 2022

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If the disk containing an app fails, you are in big trouble, as it can't be reinstalled or uninstalled (this isn't just an Adobe thing). Adobe have a cleanup tool which can be used to wipe what is left ready to try again.

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Community Expert ,
Jul 17, 2022 Jul 17, 2022

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New Here ,
Aug 22, 2022 Aug 22, 2022

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Thank you! That did the trick and I have my files back. 

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