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Can't get my Team account to work

New Here ,
Aug 03, 2022 Aug 03, 2022

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hello,
I am part of a team of 4 people.
my boss added my email address to the team.
Yet when I connect to my Adobe account, I only have the applications in ”Test”, it's infuriating!
I disconnected several times and reconnected, but nothing changed...
Can anyone please help me?

Thx

 

bonjour,

je fais partie d'une équipe de 4 personnes.

Ma boss a ajouté mon adresse mail à l'équipe. 

Pourtant quand je me connecte à mon compte Adobe, je n'ai que les applications en test, c'est rageant !

je me suis déconnecté plusieurs fois et reconnecté, mais rien ne change...

Quelqu'un peut-il m’aider svp ?

Merci à vous

TOPICS
Enterprise , Licensing , Manage account , Teams , Users and groups

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hi @Cedric25515743y5u0 ,

 

We reviewed the account that you have used to post here and found out that you currently have no licenses entitled to your email address. I would request you to contact your administrator and ask them to follow the steps mentioned in this document regarding assigning a license to a new user. 

 

Hope this helps.

Charles

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