We recently purchased 500 licenses of CC to replace our CS6. Since then we've had nothing but trouble trying to get this thing installed. We use the packager and when attempting to install, it fails after about 10 minutes with the simple and helpful error of "Install failed."
Since then we had been reading multiple posts on this forum and were speaking with an Adobe representative but have failed to get any results. Some things we've tried aside from the normal "uninstall and try again" stuff...
Placed computer and user installing software into a non-inheritance OU and verified no policies are applied. Failed
Using the above method we also attempted with the local administrator account. Failed
Re-packaged the software with fewer options and even single pieces of the software. Failed
Tried it with the above settings and our normal setup on both Windows 7 x64 and Windows 10 Pro. Failed
We've double checked the white list with our firewall and have placed computers in a dmz for testing purposed. Still failed
We've given the log file to a rep but haven't heard back for awhile.
Literally the ONLY thing we've been able to do to get it to successfully install is remove the computer from the domain entirely. While this was successfully, this is not really a solution I can accept for hundreds of installs. We need to be able to deploy this ideally so I need the installer package to do it's job.
At this point, we've spent a lot of time troubleshooting this with very little to show for it. I'm fairly convinced at this point that there are problems with the installer itself. It is the only common denominator.
Anyone else having similar issues and have any additional suggestions? Getting a bit frustrated at this point.
5
Replies
AdChoices