Can´t install the Adobe CC Package

Report · Jul 02, 2013

Hi!

I´ve packaged InDesign CC, Photoshop CC, Illustrator CC and Acrobat XI in one Package.

On this mac where i create this one, i also can install it, without Troubles.

But when i would to install this package on other macs that is not possible.

It´s installs InDesignCC and Media Encoder CC, then the installer automaticly DEinstalls this two apps, and i get an error.

The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

This error i get on all Mac. OSX 10.6.8 or also on 10.8.4

But why? I can´t understand this.

What is wrong?

Report · Jul 03, 2013

Hi,

Can you please share the PDApp.log file from the machine where install is failing. The file is formed at /usr/Library/Logs. Mail it to skatariy@adobe.com.

some common problems are conflicting processes. Just close all adobe applications, creative cloud app, and browsers like safari etc. If problem isnt solved. mail the logs.

thanks,

Saransh Katariya | Adobe Systems | skatariy@adobe.com