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Can't log in on the creative Cloud Desktop app : AADSTS50020: User account

New Here ,
Feb 28, 2023 Feb 28, 2023

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Hello, 

I really need some help with my. adobe creative cloud desktop app. I can't log in. I have tried everything (delete all the apps linked to the creative cloud, reinstall them several times, change my password, try. new ways of log in ...) and nothing have worked. 

When i open my creative cloud desktop app and when i enter my. mail adress + my passoword i have the same message every time : IMG_1861.jpegI really need some help because the Adobe softwares are my work tools and without them i can't work... 

 

A big thank you in advance to any of you who will try to help me ! 

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correct answers 1 Pinned Reply

Adobe Employee , Mar 01, 2023 Mar 01, 2023

Hi @Paulin25175427qrre as I can see it's an Adobe account, could you please try to log in on a web browser (I recommend an incognito window) and let me know if you're able to log in?

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi @Paulin25175427qrre this is related to an IDP (Azure or ADFS) where the user's email is not added to the IDP or the Web SAML app is not assigned to a user.
Could you please let me know how you're trying to sign in? Thanks!

 

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New Here ,
Feb 28, 2023 Feb 28, 2023

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Thank you for your answer !!
I try to log in directly on the home page of the desktop app Creative Cloud via my Microsoft account, this is the only thing I can do, I have no other options to log in when I open the app. 

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Hi @Paulin25175427qrre contact your IT admin to help with your Azure issue. The error is coming from Microsoft, not Adobe.

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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Hi @Paulin25175427qrre as I can see it's an Adobe account, could you please try to log in on a web browser (I recommend an incognito window) and let me know if you're able to log in?

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