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I'm having an issue where myself nor anyone in my school district is able to log into Photoshop Express, Lightroom, or any other Adobe app though Google. We can log in with a web browser but when we go to log in on our iPads it says "An error occurred while logging in. Please try again after some time." Any help that can be given would be greatly appreciated
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Hi @obP120,
Thank you for reaching out. Upon reviewing your account, I can confirm that you have an active VIP contract with an All Apps for K-12 – Shared Device License subscription.
Please let me know if you require any assistance regarding this subscription. Kindly note that Shared Device Licensing (SDL) is specifically designed for labs and shared environments, where multiple users access Adobe applications on the same devices. The license is assigned to a device or computer, rather than an
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Hi @obP120,
Thank you for reaching out. Upon reviewing your account, I can confirm that you have an active VIP contract with an All Apps for K-12 – Shared Device License subscription.
Please let me know if you require any assistance regarding this subscription. Kindly note that Shared Device Licensing (SDL) is specifically designed for labs and shared environments, where multiple users access Adobe applications on the same devices. The license is assigned to a device or computer, rather than an individual user.
If your requirement involves dedicated users, we recommend deploying Named User Licensing (NUL) instead, which provides individual users with personalized access to Adobe apps and services.
If you are experiencing this issue with a different subscription associated with another Adobe ID, please share the relevant details with me via private message, so I can assist you accordingly. You can find instructions on sending a private message here: Adobe Community Guide.
Looking forward to your response.
Regards,
^AN
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We are using shared iPads. It's affecting an digital art class's set of iPads. No one in the district can log in to any of the Adobe apps on these iPads.
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Hi @RobP120,
Please note that Shared Device Licenses (SDL) are specifically designed for lab machines and unfortunately, they are not compatible with iPads. For Federated IDs, access to mobile apps on shared devices is limited to Adobe Express Premium applications only if the user has been provided an Adobe Express premium entitlement.
Please let us know if you have any additional queries.
Regards,
^AN
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Would each student need a license or would 1 license cover the entire class?
Robert Peele
Tech Technician
Apple Teacher
Beaufort County Schools
(252)946-4086
EXT. 46644
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Hi @RobP120,
Thank you for reaching out. Based on our review, your contract includes K-12 Shared Device Licenses, which allow installation on lab computers. With this model, one license covers the entire class, as the license is assigned to the device rather than individual users. This is ideal for lab and classroom environments where multiple students share the same devices.
For more details on deploying Shared Device Licensing, please refer to the following guide:
Shared Device Licensing Deployment Guide
Licensing For iPads
If students require access to Adobe apps on iPads, you may need to purchase the Adobe Design Mobile Bundle, which provides access to mobile-friendly creative apps. More information can be found here:
Adobe Design Mobile Bundle
Personal Access For Students
If each student needs their own account with access to Adobe apps across multiple devices, Named-User Licenses are required instead of Shared Device Licensing. Check out the following link.
For personalized recommendations and pricing, you can fill out the consultation request form below, and Adobe’s sales team will assist you in selecting the best plan for your needs:
Request A Consultation
Let me know if you need further assistance.
Regards,
^AN
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