Since the account upgrade and a personal account being created on my behalf.
I cannot open up my XD cloud documents with the main account, I get the error message "You dont have permission to open this document". I tried logging in my personal and sharing it with myself (ridiculous). But, as its the same email/account id it doesnt work.
I can open them on the personal account but that is not whats needed (only has 100gb shared storage). Why is there now two accounts associated with my single login? Why have they created this personal account and associated the work files to it? how can I remove this personal account and assign everything back to the main one, as it was before?
Can anyone help?
Services and storage
By the information you have given, you always used an Adobe ID (personal Account) in the past years, even when it was tied to a work email. You - the enduser - where the owner of the account and all files stored within. This means organisations would not have con
OK so it seems they have changed my main profile to a personal one and the teams profile is new / blank.
This scared the living s**t out of me as the CC files on my desktop was deleted. At least they're there under the personal profile, but with only 100gb will not allow me to do save nor sharing to other members of the team.
On deadline, hence working on the weekend, so this is horrendous timing.
By the information you have given, you always used an Adobe ID (personal Account) in the past years, even when it was tied to a work email. You - the enduser - where the owner of the account and all files stored within. This means organisations would not have control over assets once employees leave, as the files are tied to tier personal account.
With the new Business IDs you will have a sepearate profile with sparate license and storge, which is controlled by the organisation.