• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't purchase through the Admin Console, "Gathering all your product details" forever

New Here ,
Oct 01, 2024 Oct 01, 2024

Copy link to clipboard

Copied

I'm trying to buy some Acrobat licences through our Admin Console, and whenever I click on Buy More I get the white modal with "Gathering all your product details" and an indefinitely spinning wheel. I think the website's security settings are blocking the purchase page from loading because I'm getting a few CORS errors in my Chrome console and specifically:

Refused to display 'https://commerce.adobe.com/' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

TOPICS
Admin console , Licensing , Troubleshooting

Views

56

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 02, 2024 Oct 02, 2024

Copy link to clipboard

Copied

LATEST

Hi there, 

 

As you mentioned, the security settings are blocking it. I recommend checking if all the correct ports are allowed at https://adobe.ly/4eOJkFl.

Let us know if this helps. 


^BS

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines