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Can't sign in to creative cloud

New Here ,
Feb 14, 2022 Feb 14, 2022

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So I moved schools recently and I got a new adobe account that the school set up. However whenever I try to open the creative cloud app it says "you've been signed out please sign in again to continue using adobe apps". I then get the prompt to sign in which then sends me to the same page. No option to type in the new details. I think the problem may have to to with the fact that I had a different adobe account at my previous school and they delete the account once you leave so I think that maybe it is trying to sign into an account that no longer exists. This is only happening on the laptop that I had the previous account signed in as I signed into my windows computer and it was perfectly fine. Just my macbook is having issues. I can still use the applications that I have installed though. Problem is I can't update those or access my cloud files which I bet I have to sign into creative cloud to do. I have tried to repair creative cloud which did nothing so I then tried to uninstall it which I can't do unless the other adobe apps have been uninstalled which I can't do unless I can sign into creative cloud. I just don't know what to do.

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correct answers 1 Correct answer

New Here , Feb 14, 2022 Feb 14, 2022

None of that worked. But I did find a solution. I had to delete all adobe related keychains and then it worked again.

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Community Expert ,
Feb 14, 2022 Feb 14, 2022

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New Here ,
Feb 14, 2022 Feb 14, 2022

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None of that worked. But I did find a solution. I had to delete all adobe related keychains and then it worked again.

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Community Expert ,
Feb 14, 2022 Feb 14, 2022

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>delete all adobe related keychains

 

As far as I know from reading other messages, that is a Mac thing that really isn't about Adobe

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New Here ,
Mar 26, 2022 Mar 26, 2022

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For those on Windows, I had this exact problem moving from a department school to an independent. I ended up having to go to Credentials Manager in Settings and deleting the Adobe ones and then I was able to re-sign in. 

 

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New Here ,
Aug 23, 2022 Aug 23, 2022

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Danny,

You are the man of the hour!!! My daughter had the exact symptoms after she left Liberty.edu. I disconnected her from their domain, but CC refused to let her log out. Deleting and reinstalling didn't help - and I'm doing this over RemotePC (FANTASTIC app, by the way) which adds a bit of lag and I'm impatient... I was ready to go regediting but thankfully ran across your solution. There were about 30 Adobe credentials. I deleted several that looked suspect and the problem persisted, then I deleted every last one and got a brand new fresh login prompt!

 

A laurel, and Hardy Handshake to you, Sir. Thank you for taking time to post your solution.

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New Here ,
Aug 23, 2022 Aug 23, 2022

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Glad this helped and thanks for making my day 🙂

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