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Can’t sign in

New Here ,
Jan 28, 2023 Jan 28, 2023

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shows errors constantly when trying to sign in. Very disturbing. 

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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are you trying to sign in with an gmail, facebook or apple id/password?

 

are you trying to sign in to use adobe scan or adobe reader or something else adobe?

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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Error 400 is a browser connection problem.

Does this happen with Acrobat desktop version or Acrobat online?

 

Can you log-in to Creative Cloud from your computer?

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

You should be able to launch desktop Acrobat from your computer's Start Menu.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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@Sienna226314867wyt 

 

your post was moved to enterprise & teams.  contact your plan administrator.

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New Here ,
Jan 30, 2023 Jan 30, 2023

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Hi 你好,
我的問題已經得到解決, 感謝協助




非常感謝

Bruce

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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good to hear that!

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