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Can't switch to Enterprise account

New Here ,
Feb 17, 2017 Feb 17, 2017

I have an Enterprise account set up by my school but whenever I try to login using the sign into Enterprise account button and put in my school email, it sends me back to the normal Adobe signin. I have no other Adobe accounts with my school email so why wont it let me put in my password before sending me back to the normal Adobe signin screen?

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correct answers 1 Correct answer

Adobe Employee , Feb 20, 2017 Feb 20, 2017

Hi

I would check with the administrator of your Admin Portal whether you have been added and given product entitlement. If using Federated ID for Single Sign On it would be normal to be redirected to a sign in page, but this is normally a page for your own organization and not for Adobe.

Sign in and sign out to activate or deactivate Creative Cloud apps

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Community Expert ,
Feb 18, 2017 Feb 18, 2017
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Adobe Employee ,
Feb 20, 2017 Feb 20, 2017
LATEST

Hi

I would check with the administrator of your Admin Portal whether you have been added and given product entitlement. If using Federated ID for Single Sign On it would be normal to be redirected to a sign in page, but this is normally a page for your own organization and not for Adobe.

Sign in and sign out to activate or deactivate Creative Cloud apps

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines