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Can't Verify Subscription Status

Community Beginner ,
Nov 03, 2020 Nov 03, 2020

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We have a single user that is having issues using Adobe Pro DC. He may be able to work for a while but eventually gets a message that says 

 

We can't verify your subscription status. We can't reach the Adobe servers

 

We were able to temporarily get the user working again by removing all adobe credentials within Windows Credential Manager, but within 30 minutes the issue returned. 

 

We have tried using the Adobe CC Removal Tool to wipe the computer clean of Adobe and reinstall, but still no luck. The user's computer is a wired desktop and has no unusual network settings that would set it apart from anything else on our network. This is the only computer in the company behaving like this. This issue started approximately 1 week ago. 

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correct answers 1 Correct answer

Community Beginner , Nov 09, 2020 Nov 09, 2020

We were able to solve the user's issue by removing the key HKEY_Current_User\Software\Adobe\. Adobe treated the next launch as a first time sign in and allowed him to sign in. 

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New Here ,
Oct 24, 2022 Oct 24, 2022

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This was already enabled. A reboot fixed it in my case, which is pretty stupid. None of the other fixes could address the issue without a reboot. So I downgraded my subscription, no sense paying you guys extra for these kinds of problems.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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@michaelb85734298 

 

do you have a team or enterprise subscription?

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New Here ,
Jul 28, 2023 Jul 28, 2023

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In my case there was a problem with router setting. 

I am using a custom firewall setting so not all coonections via specified ports are allowed. Thats why adobe subscription verification failed. Two solutions. First is to change simple firewall setting to allow for a while all connections (or disable the firewall at all) or in advanced firewall settings add connection port to the list with allowed ports. I have no idea which port number is used by Adobe for verifaction, so i change only the siumple firewall protection setting from "custom" to "low". Verification passed. After that i once again change my setting to "custom" but there was no problem with ceryfication anymore.

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Community Expert ,
Aug 06, 2023 Aug 06, 2023

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