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Can we merge purchased substance 3D subscription to our existing Adobe account?

Community Beginner ,
Oct 15, 2021 Oct 15, 2021

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Dear Adobe CC Team,

 

We mistakenly created a new account when we purchased Substance 3D licenses.
Any chance we can merge or  transfer the newly subscribed app to our existing account?

 

Please let me know if you need more information.

 

Regards,

Scorch

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correct answers 1 Correct answer

Adobe Employee , Oct 19, 2021 Oct 19, 2021

Hello Scorch,

I would recommend contacting your Account Manager/Reseller who might be able to check with the concerned team about merging the licenses in a single contract.

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Adobe Employee ,
Oct 19, 2021 Oct 19, 2021

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Hello Scorch,

I would recommend contacting your Account Manager/Reseller who might be able to check with the concerned team about merging the licenses in a single contract.

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Community Beginner ,
Oct 20, 2021 Oct 20, 2021

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Thanks TechBurner.

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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Hi Techburner,

 

The local distributor said that Adobe does not merge licenses from two accounts.

Can we just drop the new account and get a refund instead?

We plan on just purchasing the licenses within our existing account.

 

Regards,

 

S

 

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