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cancel and overcharged subscription

New Here ,
Dec 15, 2022 Dec 15, 2022

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Hi there, 

 

I'm hoping to get some direction to permanently cancel my subscription to Adobe.

 

I'm a student and accessed Adobe's services through my institution. I cancelled my subscription in August and received a confirmation email of the last date of my membership. However, I am still being charged monthly. 

 

I'm hoping to get a refund for the 5 months of overcharge since my account doesn't display a plan though I can't seem to find a helpline to access a support team.

 

Hope to hear back with some advice :))

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Manage account

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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You need to contact support for resolution of this as only they can help in account related issues. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Mananted issues. 

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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if your plan was administered by your school, you'll probably see something about that when you try to contact adobe support.  in that case, you'll need to contact the plan administrator at your school.

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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If you land in the case highlighted by @kglad and don't know who the admin might be at your school then the following link might help you

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

-Manan

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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Are you certain that it is Adobe billing you? If you have taken the subscription through your institution, chances are that your institution is billing you.

ABAMBO | Hard- and Software Engineer | Photographer

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