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Cancel during trial period

New Here ,
Sep 27, 2021 Sep 27, 2021

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I cancelled the plan during the trial period and I am still being charged for a monthly fee.There is no contact details  information for Adobe.

I did receive a message saying 'Sorry to see you leave'. Not very honnest.

Does anyone have an email address or phone number? 

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correct answers 1 Correct answer

Community Expert , Sep 29, 2021 Sep 29, 2021

You are charged an exit fee of half of the remaining due.

 

Contact Adobe support to negotiate your exit. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may app

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Adobe Employee ,
Sep 28, 2021 Sep 28, 2021

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Sorry for the inconvenience. But, can you please check your Plans page to view the products and services you are currently subscribed to?

If there is a subscription that you don't need anymore:

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New Here ,
Sep 28, 2021 Sep 28, 2021

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Thank you for your reply.

If I cancel now (and it is 2 weeks after the trial period) I am charged an exit fee which is the equivalent of 1 years subscription. 

Seriouly this is not hoinest as I cancelled during the trial period.

 

 

 

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Community Expert ,
Sep 29, 2021 Sep 29, 2021

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You are charged an exit fee of half of the remaining due.

 

Contact Adobe support to negotiate your exit. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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