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Cancellation, non working links and where is chat or any decent help?

New Here ,
Jul 27, 2022 Jul 27, 2022

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After an e-mail notifying me that the monthly subscription fee will rise and that I am allowed to cancel my plan, along with several links and explanations, I find myself UNABLE to actually CANCEL. All it does is send me round and round and round again to various pages and other links and admin consols, and help with more links and referrals but nothing actually DOES WHAT IS NEEDS TO DO WHICH IS CANCEL. At the one page where I can actually grey out my subscription I am not allowed to continue any further and I get a message about contacting support to cancel, but when clicking the provided link I get an error not found page. HILARIOUS.
Even getting in touch with someone seems not possible? None of the links work for me, I can't get to chat, I can't seem to find some dedicated mail or contact form. In this day and age it can't be impossible for a giant like Adobe to provide decent working tools like even a simple standard contact form for various browsers and systems, especially since I'm not even using anything old or special and I can do whatever just fine on every other website.

It's very clear Adobe is doing what it can to dissuade from cancelling a plan, eventhough that is my right at any given time, and ESPECIALLY when changing a subscription fee in Europe. 

 

And I found other forum posts with the same problem so this seems to be Adobe's MO. How are they not getting sued over these practices? Seriously considering contacting some instances here in Europe to look into it, at least we have some consumer protection over here that's been followed with lawsuits before.

 

Get my subscription plan cancelled Adobe, and don't get me no stupid links anymore that just send round and round without actually doing the cancelling.

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Licensing , Manage account , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Aug 01, 2022 Aug 01, 2022

Hi @stijnd74074761,

If you have an enterprise/teams subscription then you can contact support via Admin Console

Navigate to Adobe Admin Console > Support

For Personal account, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

You can also contact Adobe via phone, refer the following link

https://helpx.adobe.com/contact/phone.html

...

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Community Expert ,
Aug 01, 2022 Aug 01, 2022

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Hi @stijnd74074761,

If you have an enterprise/teams subscription then you can contact support via Admin Console

Navigate to Adobe Admin Console > Support

For Personal account, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

You can also contact Adobe via phone, refer the following link

https://helpx.adobe.com/contact/phone.html

You can reach via Twitter as well @AdobeCare
-Manan

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New Here ,
Aug 18, 2022 Aug 18, 2022

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That link just goes to a page and you go round and round again - simply can't get to chat or to talk to anyone. I've been trying to cancel a free trial for three days.

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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No it does not. When you click on the link https://helpx.adobe.com/contact.html?rghtup=autoOpen while logged in with your AdobeID a page opens. Wait on that page for a while a chat popup open up. If it does not then try changing your browser/computer/network. Also see this link

https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032

You could also connect to support via Twitter @AdobeCare

To contact support see the instructions given at the link below
-Manan

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