Cancellation of Creative Cloud for Teams subscription

Report · Feb 23, 2016

Hello! I bought the license for a Creative Cloud Teams license. I've found out that it is not the right product for me as I'm a professional working on my own, with no employees. I woul like to change the license into a for individuals one. Is it possible? Or do I have to cancel the license for the Creative Cloud for teams and then subscribe to the licence for Individuals? Thanks.

Report · Feb 26, 2016

Hi,

I would advise that you contact our support team at Contact Customer Care they should be able to help with this cancellation.

Report · Mar 15, 2016

Please confirm if the issue has been taken care of or not.

We can always follow up for you.

Thanks

Rajashree

Report · Mar 17, 2016

Good evening,

Actually someone from the staff called me two days before the scheduled appointment (I asked for a call on Friday 4th March), telling me that another member of the staff would call me back on the right day. But in that occasion I explained my problem as well, and he said that within the 14 days from the order, it was possible to cancel the order for Creative Cloud for Teams and buy a new one for Individuals with no charges.

In the scheduled day I received no call, even the day after...

Now 14 days from the order of Creative Cloud for Teams have passed, and I still have received no call. My question is: in case I do the cancellation, do I have to be charged of cancellation fees? And how much would it be?

Looking forward to receiving a reply.

Thank you very much for the help.

Francesca Cruciani