Cannot access admin console or sign console

[PMallon]

When tryign to access he adobe acrobat Sign console I enter my email addres then it brongs up a personal account/company or school acount screen (which I have not seen before is usuall goes strgith to a password screen) .  I choose company account it then forwards me to a large whitscreen with "sign in" in the upper right corner.  WHen I click that is go back to the inital screen for my email addres and is just a loop.

For Admin console does the same but was giving me a screen like the one in the thread one when I finihsed the login process. 

https://community.adobe.com/t5/enterprise-teams-discussions/not-access-admin-console/td-p/11833930

[PMallon · Accepted solution]

Issue resolved with a call to customer support

[Avellino, Joseph]

I am having the same issue. I am the only user on the account. It used to work fine. What phone number can I call to get help from Adobe to resolve this, please?

[Anshul_Nautiyal]

Hi there,

I have reviewed and found that you have Adobe Acrobat Pro individual subscription registered on the Adobe ID you have used to post this query. Please send the email ID in the personal message if you have any other active subscriptions.
Here are some steps related to the loop issue when accessing the Adobe Acrobat Sign console that may help, first clear your browser's cache and cookies to remove any corrupted session data. Try accessing the console using a different browser or in Incognito/Private mode to check if the issue is browser-specific. Disable any browser extensions or add-ons that might interfere with authentication. Verify that your Adobe account is properly configured and has the necessary permissions by checking the Adobe Admin Console. If problems persist, reset your password or re-authenticate your account through the Adobe Account Management page to ensure your login credentials are correct.

Please let us know if it helps.

Thank you.

Regards,

A.N