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Cannot add deleted email to Enterprise account

New Here ,
Sep 06, 2022 Sep 06, 2022

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A user in my company got married and changed last names. While logging them in to make the change, we inadvertenly created a personal account under the email with the new last name. We deleted this account, but are now unable to change the email address for this user to the new address, because it shows that this email is already taken. 

2022-09-06_11-09-58.png

 The delete occured on 8/30, and it is now 9/6 (~3 business days). Is there a waiting period before the address is released from the deletion so we can add it to the company account? Any help would be appreciated. 

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Admin console , Enterprise , Users and groups

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Community Expert , Sep 06, 2022 Sep 06, 2022

Hi @KevinOff,

Unfortunately, Adobe does not release an email that was used previously with it. There are lots of posts on the forum with folks verifying this. You most probably will have to use a new email ID now. To confirm you can contact support via Admin Console.

-Manan

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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Hi @KevinOff,

Unfortunately, Adobe does not release an email that was used previously with it. There are lots of posts on the forum with folks verifying this. You most probably will have to use a new email ID now. To confirm you can contact support via Admin Console.

-Manan

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New Here ,
Nov 07, 2022 Nov 07, 2022

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I understand, and we were able to un-delete the user in this case and get it solved. 

 

This is defenitiely a poor way to manage users, as there are any number of reasons why an old email may need to be restored. Using an Alias for the users email is a workaround, but adds complexity for users to remember that they have to use a different email to log in to this one particular service. I would recomend Adobe review this policy, and come up with a way to restore an email that has been previously used. 

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Community Expert ,
Nov 07, 2022 Nov 07, 2022

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@KevinOff, you can make recommendations to adobe here, 

 

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

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