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Cannot cancel Creative Cloud subscription

New Here ,
Jun 28, 2021 Jun 28, 2021

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I will never ever use any Adobe products anymore.

 

Why?

  • No Cancel button on team subscription in the Admin Console
  • Support line does not answer. After getting through the menu it repeatedly drops me out with the "whoever you called is not there" beep.
  • I spent about two hours on this issue already with no solution in sight.

 

I suggest everyone report Adobe to their respective government customer protection agencies, so they get a hefty fine.

 

It is a nonsense that I have to cancel my company card at my bank to get rid of them.

TOPICS
Admin console , How to , Manage account , Teams

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New Here ,
Jun 28, 2021 Jun 28, 2021

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LATEST

No support by text chat is available. No way to write a message to them. Nothing.

Phone menu: 1 1 1

Call drops after the "not available" sound.

The drop happens after they say "Transferring your call"

Tried 3 times in a row, same result.

It is a sin that a company continues to collect money from their customers "by force" this way.

It is also a huge waste of time.

They must know about it and do it intentionally, since this is a recurring topic here and on many other forums for years, at least since 2019.

Shame on you Adobe!

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