Cannot delete account due to being part of deleted organization

[umbral60954528]

Hi,

I'm attempting to get rid of my accounts and personal information as per GDPR (I have two it seems) and I'm stuck with the first one. I have not really even started with the second.

I was able to cancel my subscription with the help of chat support. They also kindly deleted my organization, but it still shows as company name-Deleted-Org as my Organization name. This seems to be preventing me from deleting my account here: https://account.adobe.com/privacy

I click "continue", "continue" again. Then it asks me to leave the said company name-Deleted-Org, which I attempt to do by clicking "Leave Organization". I then confirm by checking the checkbox and clicking "Leave Organization". It tells me that I have successfully left the organization and I click "Continue to delete account". This however takes me back to the second "continue" above and I'm stuck in an infinite loop.

I cannot ask for chat support anymore as apperently the previous support agents broke my account somehow. The chat box says that my account administrator needs to use the chat, but I am the only user of the account.

Please help. I really need to get the data deleted asap and the european privacy legislation ensures it is my right to do so.

[SuJoshi · Accepted solution]

Hello,

It seems the account is still linked with the deleted console and needs support team intervention. Kindly contact the team by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.