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Cannot find how to contact support to reduce no. of licences

New Here ,
Sep 07, 2022 Sep 07, 2022

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UK based but cannot find any way of contacting support - none of the suggested routes work as I cannot navigate to chat or phone (there is what looks like a US phone number but it says 'not available'). I need to reduce no. of licences and I am now in my renewal window however, even if I follow all instructions online, managing the no. of licences is not available to me as I do not have the option 'View Details'.  Thanks

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LEGEND ,
Sep 07, 2022 Sep 07, 2022

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I'm not sure where you are seeing a US number. There is 08000 289094 in screen shot 1, which is a UK number for Adobe Customer Care.

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Community Expert ,
Sep 07, 2022 Sep 07, 2022

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Hi @TR-RMG,

License count can be modified only during the renewal window(a month before you renewal). You can read about it in more detail in the article below

https://helpx.adobe.com/in/enterprise/using/direct-business-renewals.html

You can contact support for further details Admin Console>Support

https://helpx.adobe.com/in/enterprise/using/support-and-expert-services.html

-Manan

 

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