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Cannot install After Effects

New Here ,
Dec 01, 2022 Dec 01, 2022

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I've been trying to install after effects but it literally is not letting me. I'm on PC (windows ten) and when I press the button to install it, a pop up comes up that says I can install whatever other thing along with it, and then it starts installing, but doesn't go past 5% and it just says "installation Failed" I've restarted my computer I reinstalled the creative cloud and this was happening with photoshop too but for some reason illustrator installed just fine. Is anybody else having this problem or had this problem?

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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check to see if your computer meets specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

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LEGEND ,
Dec 02, 2022 Dec 02, 2022

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You have to provide exact systerm information and ideally the install logs before anyone can tell you why it won't work on your system.

 

Troubleshoot Adobe Creative Cloud install issues with log files

 

Mylenium

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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App installation taking too long or getting stuck:

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 03, 2022 Dec 03, 2022

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Moving this from Enterprise & Teams to Download & Install.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 03, 2022 Dec 03, 2022

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(@Abambo, i think @Jeff A Wright moved from download &install to enterprise & teams, but i could be wrong.)

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Adobe Employee ,
Dec 05, 2022 Dec 05, 2022

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Kglad is correct, the original poster's membership and e-mail address are managed by an organization.  The download and install forum can really only help people who have individual memberships and unrestricted access to the computer and network they are utilizing.

 

Moving this discussion to the Enterprise & Teams forum.

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