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Cannot install indesign server

Community Beginner ,
Oct 17, 2020 Oct 17, 2020

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Hi

 

When I try install indesign server CC 2019, I get a blank screen.

 

Tried different versions of Cloud software, no luck.

 

Screenshot 2020-10-17 at 11.40.21.png

Can anyone provide a solution if possible?

 

Thank you

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correct answers 1 Correct answer

Community Beginner , Oct 20, 2020 Oct 20, 2020

Hi

 

Thank you for the advice. 

 

The server does meet the minimum specs as this was a re-install of Indesign server and it was working fine on the hardware before.

 

Our server was migrated to a new domain and therefore started using a different service account.

 

IT server support sorted it out, I think it was a security issue, which they corrected. New internet  security policies were applied to the server when migrated to the new domain.

 

Regards

 

Regards

 

 

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Community Expert ,
Oct 18, 2020 Oct 18, 2020

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Hi,

 

Thank you for posting your query here and sorry to hear about the trouble you are facing.

 

Kindly request you to refer to the Minimum system requirements thorough for InDesign 2019 Server :  https://helpx.adobe.com/in/indesign/kb/system-requirements-indesign-server.html 

 

You may as well refer to  :  https://helpx.adobe.com/in/indesign/using/indesign-server.html

 

Thank you. 

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Hi

 

Thank you for the advice. 

 

The server does meet the minimum specs as this was a re-install of Indesign server and it was working fine on the hardware before.

 

Our server was migrated to a new domain and therefore started using a different service account.

 

IT server support sorted it out, I think it was a security issue, which they corrected. New internet  security policies were applied to the server when migrated to the new domain.

 

Regards

 

Regards

 

 

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