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Cannot Open Acrobat After Unserialize

New Here ,
Nov 25, 2019 Nov 25, 2019

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I am working to Unserialize Adobe Acrobat Pro DC on our Mac computers. I am able to successfully run the deserialize command:

 

./adobe_prtk --tool=UnSerialize --leid=V7{}AcrobatETLA-12-Mac-GM --deactivate --force

 

with a success code of zero but when I go to open Adobe, instead of the sign in window like I get for running the same command in Windows, I am greeted with the following window:

 

Sorry, something went wrong

More information

Please try launching Acrobat first or contact your administrator. Learn more.

 

I cannot no longer open Acrobat or any other Adobe product installed. When I run the AdobeExpiryCheck command it shows that:

 

No expiring/expired serial number found on the system ...

 

It seems the command worked too well. I would like to continue to use the installed version on our Macs just like the same command lets us for Windows but I am not prompted for sign in. Is there anything I am missing from the unserialize process?

TOPICS
Acrobat , Deploy and package apps , Enterprise , Licensing , Troubleshooting

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correct answers 2 Correct answers

Adobe Employee , Nov 27, 2019 Nov 27, 2019

Hello,

I sent you a message, please check if that helps.

 

Thanks,

Nikhil Gupta

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Adobe Employee , Dec 02, 2020 Dec 02, 2020

Hello Adam,

Below steps you may try:

Go to /Library/Preferences/ (System library preferences)

Place the Plist file in Preferences folder.

Reboot the MAC machine.

Launch Acrobat

Plist file: Plist 

Thanks,

Nikhil Gupta

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Adobe Employee ,
Apr 01, 2020 Apr 01, 2020

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Hello,

Sent you a message.

Thanks,
Nikhil Gupta

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Community Beginner ,
Apr 06, 2020 Apr 06, 2020

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We started to see this issue pop up last week with users who are using MAC's from home.   I started a thread last week but have not had a response yet.Started having federated MAC users not be able to access Acrobat DC Pro on MAC 

 

Can I get this plist file as well to help our users who are getting this message?

 

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New Here ,
Jun 20, 2020 Jun 20, 2020

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Hello Nikhil,

I have the same problem. Could you send me with the same file?

Thanks!

 

Sue

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Adobe Employee ,
Jun 22, 2020 Jun 22, 2020

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Hello Octaviush,

Shared the file.

Thanks,

Nikhil Gupta

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New Here ,
Jul 02, 2020 Jul 02, 2020

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Hi there, can you send the file? I am having the same issue

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Adobe Employee ,
Jul 02, 2020 Jul 02, 2020

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Hello Shawn,

Shared the file.

Thanks,

Nikhil Gupta

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Explorer ,
Jul 24, 2020 Jul 24, 2020

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Could I also get a copy of this file? 

 

Thanks! 

 

Update: Running Acrobat Cleaner seems to have fixed, but would still like to get this file since it may provide easier fix in future. 

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Adobe Employee ,
Jul 25, 2020 Jul 25, 2020

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Hello,

Sent you the file.

Thanks,

Nikhil Gupta

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New Here ,
Aug 07, 2020 Aug 07, 2020

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Hi Nikhil,

Seems this file may help me as well.  Thanks in advance, and fingers-crossed!

 

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Adobe Employee ,
Aug 12, 2020 Aug 12, 2020

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Hello,

Shared the file.

Thanks,

Nikhil Gupta

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New Here ,
Aug 28, 2020 Aug 28, 2020

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Hello Nikhil, 

 

I am having the same pop up issue on my windows PC. Is the solution for PC the same? This is for Adobe Acrobat 2020.

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Guest
Oct 27, 2020 Oct 27, 2020

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Same issue. Could you please send me the fix? Thanks Nikhil!

Paul

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Adobe Employee ,
Oct 27, 2020 Oct 27, 2020

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Hello Paul,

 

Sent the file.

Thanks,
Nikhil Gupta

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New Here ,
Sep 03, 2020 Sep 03, 2020

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Hi Nikhil, are you able to send me this file as well please?

 

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Adobe Employee ,
Sep 03, 2020 Sep 03, 2020

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Hello Larry,

 

Replied to the message you sent me.

Thanks,

Nikhil Gupta

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New Here ,
Jul 16, 2020 Jul 16, 2020

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Hi, can you send to me also? 

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New Here ,
Jul 17, 2020 Jul 17, 2020

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Thanks!! Much Appreciated!  Best, Alex

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New Here ,
Jul 30, 2020 Jul 30, 2020

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Could someone send me the file as well? I'm having this problem too.

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Adobe Employee ,
Aug 12, 2020 Aug 12, 2020

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Hello,

Shared the file.

Thanks,

Nikhil Gupta

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New Here ,
Aug 20, 2020 Aug 20, 2020

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Hello Nikhil,

I have the same problem. Would you be able to send me the information to correct this issue?

Thank you!

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Adobe Employee ,
Aug 20, 2020 Aug 20, 2020

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Hello Nathan,

Shared the file.

Thanks,

Nikhil Gupta

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New Here ,
Sep 11, 2020 Sep 11, 2020

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Hello Nikhil,

I have the same problem. I was wondering if you could send me the same file/message.

Thanks!

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Adobe Employee ,
Sep 11, 2020 Sep 11, 2020

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Hi there, 

 

I have sent you a personal message please check. 

 

Thanks.

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New Here ,
Jul 08, 2020 Jul 08, 2020

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I am having the same problem. Can you send me the file?

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Adobe Employee ,
Jul 09, 2020 Jul 09, 2020

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Hello,

Shared the file.

Thanks,

Nikhil Gupta

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