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cannot renew license VIP

New Here ,
Mar 18, 2024 Mar 18, 2024

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We got message that we should contact our sales person to renew our  Acrobat VIP licenses before April 6th 2024. We would like to renew. However, the mails to the only salesperson we know, are being rejected. We cannot chat (not operational at the moment) nor call (connection is disrupted after voicemail).  The helpsection in the admintool does not give us a solution to renew either.

 

How can we renew our licenses if we cannot contact you by any means?

 

Please help us to renew our licenses.

Thanks in advance,

 

K. Dekkers

BreedSaam (Netherlands)

 

 

TOPICS
Acrobat , Licensing , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Mar 19, 2024 Mar 19, 2024

Hi @Karin361555468b8b 

Please share your VIP/Contract ID number and your registered email address.

 

Regards

Rohit Pandita

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correct answers 1 Pinned Reply

Community Expert , Mar 19, 2024 Mar 19, 2024
quote

Hi @Karin361555468b8b 

Please share your VIP/Contract ID number and your registered email address.

 

Regards

Rohit Pandita


By @rpandita

...but share it privatly with @rpandita via Private Message, as sharing private data (like e-mails) is not allowed on this public forum. If you do so, a moderator will edit your message to hide those information for your protection and security from the public view. 

 

 

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Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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Hi @Karin361555468b8b 

Please share your VIP/Contract ID number and your registered email address.

 

Regards

Rohit Pandita

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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quote

Hi @Karin361555468b8b 

Please share your VIP/Contract ID number and your registered email address.

 

Regards

Rohit Pandita


By @rpandita

...but share it privatly with @rpandita via Private Message, as sharing private data (like e-mails) is not allowed on this public forum. If you do so, a moderator will edit your message to hide those information for your protection and security from the public view. 

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 16, 2024 May 16, 2024

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This is the annyoing standard for Adobe!

We have that every year that our account manager is not responsible anymore for us or not valid anymore.

In my case it is the correct person, but he does not react on emails.

The renew process from Adobe is the worst I ever had with Software companies!

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