cannot renew license VIP

[Karin361555468b8b]

We got message that we should contact our sales person to renew our  Acrobat VIP licenses before April 6th 2024. We would like to renew. However, the mails to the only salesperson we know, are being rejected. We cannot chat (not operational at the moment) nor call (connection is disrupted after voicemail).  The helpsection in the admintool does not give us a solution to renew either.

How can we renew our licenses if we cannot contact you by any means?

Please help us to renew our licenses.

Thanks in advance,

K. Dekkers

BreedSaam (Netherlands)

[rpandita · Accepted solution]

Hi @Karin361555468b8b 

Please share your VIP/Contract ID number and your registered email address.

Regards

Rohit Pandita

[Abambo]

Hi @Karin361555468b8b 

Please share your VIP/Contract ID number and your registered email address.

Regards

Rohit Pandita

By @rpandita

...but share it privatly with @rpandita via Private Message, as sharing private data (like e-mails) is not allowed on this public forum. If you do so, a moderator will edit your message to hide those information for your protection and security from the public view. 

[Jörg5CD3]

This is the annyoing standard for Adobe!

We have that every year that our account manager is not responsible anymore for us or not valid anymore.

In my case it is the correct person, but he does not react on emails.

The renew process from Adobe is the worst I ever had with Software companies!

[mike_0373]

Agreed!  We approved our renewal eight days ago, and now we have a message that our subscriptions are expired, because our Account Manager has not processed the order.  If you can get to a live body through any Adobe phone number, you get passed from one blank representative to another, none of whom can do anything to help.  Why can't we just process our renewals through the admin portal like we can with any other normal subscription software?

Perhaps more than anything, I wish Adobe would stop using the word "kindly" in their communications.  I instantly assume the message is fraudulent when I see "kindly".  Paired with the background noise of a foreign call center when you speak to someone on the phone, I find my confidence in Adobe as a legitimate business dwindling.