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cannot use the creative cloud on my second pc

New Here ,
Jan 09, 2022 Jan 09, 2022

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Hi, I'm subscribing to the creative cloud service, which is provided by my school.

 

I can use every applications on my laptop, and there are no problems with it, but when I install the cc on my second pc, I cannot use any of the paid applications even though I log in with my adobe account.

 

How can I solve this problem?

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Community Expert ,
Jan 09, 2022 Jan 09, 2022

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What is the error that you get?

-Manan

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New Here ,
Jan 10, 2022 Jan 10, 2022

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It's just like the status as if I had not purchased the creative cloud. I can only download free apps and not the others.

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Community Expert ,
Jan 10, 2022 Jan 10, 2022

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Try the steps mentioned in the following link

https://helpx.adobe.com/hk_en/enterprise/kb/resolve-trial-and-license-expired-errors.html

If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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