Cant grand access to Adobe Premiere pro as admin

[Petra380872275s4n]

Hello All,

Im the admin for our company Adobe business account and I received a request via email from one of our customers to grant him access to Adobe Premiere Pro. This customer has a subscription running for a long time and we renewed it this month already. When trying to grant access from the option in the received email, I get this message (see below). Has anyone an idea how this can be resolved?

Thank you

[Kevin Stohlmeyer]

@Petra380872275s4n is Premiere subscribed through your enterprise account as a single app or has the user been subscribing monthly on their own?

[SuJoshi · Accepted solution]

@Petra380872275s4n It seems you are the admin of the 2 consoles. Kindly ensure that you are selecting the correct profile/org name to check the product request in the admin console. 
You can check the following article to get more details on tracking and managing the product request in the admin console: https://helpx.adobe.com/enterprise/using/product-request.html