• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cant grand access to Adobe Premiere pro as admin

New Here ,
Jun 24, 2024 Jun 24, 2024

Copy link to clipboard

Copied

Hello All,

Im the admin for our company Adobe business account and I received a request via email from one of our customers to grant him access to Adobe Premiere Pro. This customer has a subscription running for a long time and we renewed it this month already. When trying to grant access from the option in the received email, I get this message (see below). Has anyone an idea how this can be resolved?

Petra380872275s4n_1-1719297532436.png

 

Petra380872275s4n_0-1719297433448.png

 

Thank you

 

TOPICS
Admin console , Business ID , Manage account , Troubleshooting

Views

58

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2024 Jun 25, 2024

Copy link to clipboard

Copied

@Petra380872275s4n is Premiere subscribed through your enterprise account as a single app or has the user been subscribing monthly on their own?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 25, 2024 Jun 25, 2024

Copy link to clipboard

Copied

LATEST

@Petra380872275s4n It seems you are the admin of the 2 consoles. Kindly ensure that you are selecting the correct profile/org name to check the product request in the admin console. 
You can check the following article to get more details on tracking and managing the product request in the admin console: https://helpx.adobe.com/enterprise/using/product-request.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines