Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Cant install full version after doing a trial of Photoshop CC

New Here ,
Oct 14, 2017 Oct 14, 2017

Apologies for this not (I'm sure) being the first time this question has been asked.  I am running a windows 10 machine and have been trying to install a full version of Photoshop (available through Enterprise arrangements) following successfully installing it as a trial.  Whenever i try to install a full version i get stuck in a loop that only seems to want to offer me a trial version and which when followed through just comes up with "trial ended"

526
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Oct 14, 2017 Oct 14, 2017

I would start by uninstalling, running the Adobe CC Cleaner tool, and then try again.

Use the Creative Cloud Cleaner Tool to solve installation problems

I'm going to move this question to the CC Downloading and Installing forum in case they have additional advice.

~Barb

Translate
Community Expert ,
Oct 14, 2017 Oct 14, 2017

I would start by uninstalling, running the Adobe CC Cleaner tool, and then try again.

Use the Creative Cloud Cleaner Tool to solve installation problems

I'm going to move this question to the CC Downloading and Installing forum in case they have additional advice.

~Barb

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 15, 2017 Oct 15, 2017
LATEST

Thanks Barb, as the customer is using the enterprise version of Photoshop hence people in the deployment forum space will able to assist better, hence moving to Deployment for Creative Cloud for Team, Enterprise, & CS​.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines