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Cant reinstall Creative Cloud - instalation dont start

Community Beginner ,
Aug 24, 2016 Aug 24, 2016

Im strugling with this issue all day.

Im running Windows 7 Pro 64bit. I already have CS2 and After Effects 5.5 on my disk.

Yesterday I downloaded Creative Cloud app and installed it, logged in to it and downloaded some apps. All these without any issue. Unfortunately ive noticed that my space on C: partition is almost full. So i decided that i will unistall all and reinstal program on D: . I uninstalled apps first without a problem and did the same with ACC app, this time i get some error message that it wasnt fully succesfull. On my add/remove programs list there was still ACC program but without its own red icon but with some generic. Once again i uninstalled it (icon just dissapeared instantly without any further actions).

This is the moment when nightmare begins.

When i try to run exe file it asks admin permission, i agree and nothing else happens. Tried to download second installation file (wasnt sure if they are onetime use) but still the same.  Tried all steps from this faq

"Failed to install" error received when installing Adobe Creative Cloud desktop app

Step 2 i made both with restarting and shuting down. With antivir and firewall shut down (Comodo Internet Security). I also followed some forum advices about running exe from other disks than those where Users and Downloads are. Also tried step 3 (creating another admin user) and to install it in Window Safe Mode.

All those actions failed the same way. I just absolutely cant understand why it worked  flawlesly at first timeand it doesnt want to run now.

Here are acc and dlm logs

http://www.filedropper.com/acc

http://www.filedropper.com/dlm

I havent seen any PDapp.log file in my \Users\<user name>\AppData\Local\Temp .

Offcourse i tried to google errors from those log files but didnt find anything usefull and could find anything in this table

Troubleshoot Creative Cloud download and install issues

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Community Beginner ,
Aug 25, 2016 Aug 25, 2016
LATEST

Ok I found pdapp log

http://www.filedropper.com/pdapp

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