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cant run Adobe Creative Cloud Cleaner Tool (CCE managed membership)

Community Beginner ,
Jun 14, 2020 Jun 14, 2020

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Get messsage when tryng to use cleaner tool

 

Couldn't unistall Creative Cloud for desktop. You still have creative cloud applications installed on your computer that require it.

 

Not sure how to proceed

thanks

 

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correct answers 1 Correct answer

Community Expert , Jun 14, 2020 Jun 14, 2020

1. Open CC Desktop App.
2. Click on your Avatar (top right image).
3. Sign-out of Creative Cloud.
4. Close all apps.
5. Restart your computer.
Can you run the CC Cleaner Tool now?

 

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Community Expert ,
Jun 14, 2020 Jun 14, 2020

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1. Open CC Desktop App.
2. Click on your Avatar (top right image).
3. Sign-out of Creative Cloud.
4. Close all apps.
5. Restart your computer.
Can you run the CC Cleaner Tool now?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 20, 2020 Jun 20, 2020

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Thanks

 

yes

 

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