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Case Escalated, but haven't receive phone call—still unable to use CC

New Here ,
Nov 19, 2021 Nov 19, 2021

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I haven't been able to use Creative Cloud for several days. On Wednesday, November 17th, I called customer service. After talking to several people, I was told my case was “escalated” to an senior expert and to expect a phone call in 48 business hrs (!!!).

  • We have not received a phone call and are still unable to work.
  • We've tried calling Adobe, but all we get is the recursive menu and are unable to talk to a human.
  • We've tried talking to Chat, but yesterday they said we should get a call in a “few hours.”

Honestly, this is absolutely the worst customer service.

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New Here ,
Nov 20, 2021 Nov 20, 2021

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Hi there, sorry you're having this experience. Nothing helpful to add, but wanted to let you know that I have been having a similar, frustrating experience. I have been on hold for TWO HOURS waiting to speak with a human. This customer service is terrible. Hope you find a resolution.

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