CC Applications Not Seeing Latest Updates

[josephl70810012]

After deploying the Adobe CC Desktop and installing some of our enterprise apps via the Desktop we found inconsistent results with product upgrades.  Some clients aren’t updating to the latest known release.  For example when checking for updates on a signed in client with Acrobat 15.023.20053 it says there are no updates available.  Additionally, during troubleshooting we found some clients didn’t even show the Apps tab in the CC Desktop application without modifying the ServiceConfig.xml file, and some didn’t even have the option to “Check for Updates” enabled without modifying the system registry.  Even then in the logs they showed “Updater is NOT enabled” in the logs.  We manually tried RUM, which failed to run on at least one machine.

[alisterblack]

When building your package with the Creative Cloud Packager it is possible to disable the Apps panel and to disable the ability to check for updates. In fact disabling updates for non-admin users is the default selection, so caution is required.

For altering the updates behaviour post-deployment see Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

Following are the steps to retroactively enable the Apps panel:

• Locate the ServiceConfig.xml file.
• Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\ Configs\ServiceConfig.xml
• Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
• In the file, locate the <visible> element and change its content to True (Default is False).

<config>

    <panel>

        <name>AppsPanel</name>

        <visible>false</visible>

    </panel>

</config>

Creative Cloud Packager is an enterprise tool and is available from the Deployment tab of the Enterprise Dashboard, from the Creative Cloud Teams portal and from the Licensing Website.

[josephl70810012]

Thanks very much for the clarification on why we had to modify the ServiceConfig.xml.  But, would that account for the clients saying no updates are available when the option is enabled; even if we know there is a newer point release available?

[alisterblack]

Hi,

Do you have the file AdobeUpdaterAdminPrefs.dat deployed on to these machines?

For locations of this file see Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

If so, simply rename the file and you should be able to update as normal.

[josephl70810012]

Thanks very much for input.  We had tried renaming the .dat file and still see Acrobat 15.023.20053 say there are no updates available.

[alisterblack]

Hi,

The current version of Acrobat is 17.009.20044 for continuous track only, which your version is (see here for more details).

It would be useful to narrow this down to see at what level this problem is occurring. You mentioned that some clients were affected. Are there machines that don't have this problem?

In the meantime you can download the update separately from here 17.009.20044 Planned update, April 11, 2017 — Acrobat and Adobe Reader Release Notes  - the update is cumulative and will include all updates to that point.

[josephl70810012]

On all the systems we examined, if you check for updates via the CC Desktop app, it says the package is up-to-date.  If you check for updates within the application it sees the update.

[alisterblack · Accepted solution]

Thanks, can you check the solutions in this document: Available updates not listed for Adobe Creative Cloud applications