CC Enterprise asking users to log into Adobe Account (Was:Deploying CC in an OS X image?)

[sterling32]

My university just entered in to an enterprise agreement for CC and I am having some issues deploying to my labs.

Here's how I have things set up:

- OS X and all apps are set up on a master machine, with CC installed from a package created with the CC packager. It is a serialized package.

- Faronics DeepFreeze is installed and set to a thawed state

- Master image is created using DeployStudio

- Lab computers are imaged via DeployStudio

- After giving lab machines time for Spotlight to index the computer the machine is "frozen" through DeepFreeze

The problem is after a week or so the lab machines are telling users they need to log in to their Adobe account in order to use CC. Someone told me that CC calls home to verify the machine it is installed on and since the lab machines have different MAC addresses it sees a problem. The CC documentation states imaging is a valid way to install the apps though.

Any ideas?

[Abhijit_Kr_]

Hi Sterling32,

This problem is happening because during the process of creation of an image of the master computer, the licensing for the software gets broken.

Actually the Licensing information for the package is missing hence it is asking for Adobe Account details. You need to Reserialize the products using APTEE which you can find it on the Machine where you have created the package. If you dont have the access to that Machine then please download and install Creative Cloud Packager from the licensing website and it will download APTEE in the below mentioned location.

Mac:

Library/Application Support/Adobe/OOBE/PDApp/CCP/utilities

Once downloaded please follow this KB article to use the Tool.

http://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-en terprise.html

Please let us know if it helps.

Regards,

Abhijit