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CC Keeps Signing Me Out

New Here ,
Feb 25, 2021 Feb 25, 2021

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Hello, I've been having this issue for months and I can't seem to figure out how to fix it.

CC keeps signing me out while I'm working sometimes multiple times a day.

I've tried to follow the instructions, to log off and log in again, uninstall and reinstall. Nothing is working.

I'm on a MacOS Mojave.

I'm using my own log which is part of the company I work for.  It is now only used by me, not shared, so no one else is logging me off by accident. ( I've thought about that too )

Does anyone have a solution? Thank you

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correct answers 1 Correct answer

Adobe Employee , Mar 01, 2021 Mar 01, 2021

Hello,

We apologize for the experience you are facing with Adobe apps. I would recommend contacting the support team as they might have to check the logs to find the root cause. It could network issue or a third-party tool is cleaning the cached login files from the machine which is set to run in a certain period of time. Click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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Hello,

We apologize for the experience you are facing with Adobe apps. I would recommend contacting the support team as they might have to check the logs to find the root cause. It could network issue or a third-party tool is cleaning the cached login files from the machine which is set to run in a certain period of time. Click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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