CC Libraries window freezes and are unresponsive

[LindsayProsinski]

I have recently been having the same issues across Indesign, Illustrator, and Photoshop: my CC Libraries window is unresponsive. I use this feature a lot to have my company color swatches constantly on hand no matter the platform and to share with vendors and other coworkers but recently its been unusable.

Issues:

• It's the only window to freeze (everything else works in the program),
• Sometimes when it does work, if I click one color it actually uses another color that I did not click
• Closing and reopening the window and/or the program itself does not help.

This started in December 2020. I have since updated all of my programs twice but that doesn't seem to have helped. The issue still continues. 

[SuJoshi · Accepted solution]

Hello,

Please try the steps shared in the help document which might fix your issue: https://helpx.adobe.com/in/creative-cloud/kb/libraries-panel-not-working.html

If the issue persists, please contact the support team so that they can investigate more about it.

[lucasr57312041]

Hello! I have the same problem, and even after fallowing the shared help my CC libraries are still freezing.

[Kea5E53]

Have you confirmed you have the latest version of INDD installed on your computer? I was having the same issue and noticed in the CC app that I didn't have the latest INDD (v 17.2.1) — installing it fixed the CC Libraries issue for me in INDD.