CC Library Invite Error 404

[scott_0809]

Hi! I sent invites to my CC Library from my corporate Enterprise account to users outside the company. They accept the invite but get an "Error 404: Asset not found" alert. My coworker (Enterprise user) is able to share their library with outside users with no problem. I don't know what the difference is or why my invitees get an error. Thanks in advance!

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Enterprise and Teams forum so that proper help can be offered.

Scroll down here to see a list of the forums:
https://community.adobe.com/

[Anshul_Nautiyal]

Hi @scott_0809,

Thank you for reaching out, and apologies for the delayed response.

I have checked your account, and you have an active Enterprise plan associated with the Adobe ID used to post this query. It looks like users outside your company are encountering an "Error 404: Asset not found" alert when accepting an invite to a Creative Cloud Library shared from your corporate Enterprise account.

For this issue, I recommend opening a support case through the Adobe Admin Console. Since your account is part of an Enterprise plan, please reach out to your IT administrator to open a case on your behalf: Contact Your Administrator.

For guidance on submitting a support case, please refer to this document: https://adobe.ly/3FihDsl

Let me know if you need any further assistance.

Regards,
^AN