CC License dashboard

[multireflex]

Hi,

I wonder if there is any way to keep track of licenses "consumed" in the CC License dashboard. I have several products under my admin console. Some of them are restricted FRL licenses for machines that don't need any Adobe ID log in to work with the apps. Everytime I run an installation it adds a new license in my dashboard, but if I remove it (uninstalling, using CC Cleaning Tool) the license is never substracted again from the dashboard counter.

So, how can I know exactly how many licenses am I using in my organization?

Thanks,

[Nikhil R Gupta]

Hello multireflex

We are sorry but right now we don't have a way to manage FRL licenses. However, we have already raised a feature request to the engineering team. There's work in progress to allow reducing the count. We don't have the exact date when this feature will be live. Hopefully In the next few weeks we will have a way of helping customers reduce the count.

I will update the thread once I will have more information on this.

Thanks,

Nikhil Gupta

[multireflex]

So, what it's explained in this page to see licenses decremented: Adobe Licensing Toolkit

is no longer applicable?

[Nikhil R Gupta · Accepted solution]

Hellomultireflex

This is only applicable for For Connected Activation packages only not for the offline machines with Isolated packages.

Thanks,

Nikhil Gupta

[Bani Verma]

Moving this discussion to Enterprise & Teams​ community.

[Frank14420]

A year and a half later and there is still not interface for FRL licensing.  I am having the same issue.  It eats up a license no problem but when I use the Toolkit to remove the license it has only worked twice for me, which Adobe had told me this is how we get the licenses back.

When I run it as an Admin using "adobe-licensing-toolkit.exe --precondition --uninstall --all", it says it was successful, yet we don't get the licenses back like I did a couple of months ago.  I updated the toolkit I was using but still no luck.

I really need this to be working as we have eaten through almost half our licenses even though it is not on nearly that many.  So I have no interface in order to manage them and no way to remove them.

If a machine gets stolen then they'd just be able to use our Adobe license with no issue since I can't reclaim it from an administrative console! 

We also have times where someones drive crashes or it just gets cloned and now we have to way to reclaim those licenses either?

How\Why doesn't this warrant someone looking into this issue?

I would like to know 2 things

1. How do we successfully reclaim a license if we have access to the machine.

2. What happens when we hit our limit and don't truly have all the licenses in use because of machines that were just cloned or had a bad hard drive?

Thanks