CCP installed softwares not detected by Creative Cloud app

[MB_James]

We've noticed this way back when Adobe Creative Cloud Packager was first launched but it's been getting annoying lately as our company has been hiring new staffs (like massively).

The repeating questions the tech support gets asked a lot is, why we haven't installed Photoshop or Illustrator or whatever software they need to use because the Creative Cloud App isn't able to detect them.

Some staff end up pressing 'install' again for every app, resulting in waste of bandwidth and time. We spend a lot of effort educating people but you can't cure stupidity.

[Ashubijalwan1]

Creative cloud desktop app will not detect the package installation. The package created via creative cloud packager is a customized package hence it may not sync up with desktop app mostly in serial number licensed packages.

Thanks,

Ashish

[MB_James]

This has to change. Since Creative Cloud Desktop is required to download TypeKit fonts, users are bound to come across the 'installation' screen at some point.

[Ashubijalwan1]

Typekit and other creative cloud online services can be used if users have creative cloud for team license. These services are not the part of serial number license deployment. Users who have the creative cloud apps activated under named license deployment will be able to use online services through desktop app**.

Thanks,

Ashish

[MB_James]

Not true. Desktop use of TypeKit fonts require installation of Creative Cloud desktop app.

Please correct this bug asap. Kindly help file the issue with the devs.

[Tolvudeild]

This needs to be fixed, it is a big big problem, if you can not see it then there is some misunderstanding going on.

We are using Creative Cloud for teams, we use CCP to make the PKG and the Creative Cloud App is included in the PKG, but it has no idea of the apps installed except Acrobat, it nows everything about that.

Please send this request to the R&D department so this can be fixed asap

[MB_James]

Ashubijalwan1 please acknowledge you received my reply and you understand the problem.

Thank you, Bjossi13 for supporting this case. I do not see why Creative Cloud Desktop App will see Acrobat Pro, Flash Builder Premium and Edge Animate CC, but not the remaining softwares.

This create lots of confusion among users. I don't want to stereotype people but you shouldn't expect graphic designers to understand computer software quirks.