• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Change Admin Mail ID

New Here ,
May 27, 2024 May 27, 2024

Copy link to clipboard

Copied

Hi, we haveour organisation's Adobe License ID Since the employee resigns his job we have disable his mail ID. Our Adobe license belongs to that mail id and we don't know that Mail's Adobe login password. How can we change it to some other mail id. Please suggest any other solution to resolve this issue.

Views

207

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 29, 2024 May 29, 2024

Hi @Sathish37076639e8ze 

I checked your account, and it is associated with the "SNI*******" organization. The console has 4 system admins who can access the portal. Kindly work internally with your IT team to confirm who can access the admin console and assign the product. 

If one admin is not available, another admins can add a new user and give the admin rights. The admin console is managed by the IT team of the organization and Adobe is not authorize to add/remove any user/admins from the por

...

Votes

Translate

Translate
Community Expert ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment & plan">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

reassign the license to another user.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

Without login admin account, how can we reassign to another user id. We are unable to login the admin id because that User's mail id was already removed from our AD Console.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

who's the plan owner?  they can use the console.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

We need to change Admin mail ID from mail from <removed-kglad> to <removed-kglad> Kindly help us to change it, As we don't have the option to log in and change it from our side.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

the plan owner is an admin by default.  other admins can be assigned and are not plan owners.

 

ie, who pays for the plan?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

Both the Admin and Plan owner are the same. we purchased that license with [email removed].

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

these are public forums.  don't post emails or other sensitive info.

 

do you have anything that shows you should be allowed to do this?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

Leave it other things, Do you understand our issue, Is there any possibility to change admin mail id, without admin mail access? How can i contact Adobe Helpdesk team, I can't contact then through chat.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

you may have a bigger problem. what proof do you have that you should control this subscription?

 

i'm not trying to give you a hard time. but adobe would not allow me to claim company A's admin died/left the country and i'm now in control, make their admin.  even if i'm actually an employee of company A.

 

that said, and you preparing to deal with that, we can flag an adobe employee here.

 

@SuJoshi can you help?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 29, 2024 May 29, 2024

Copy link to clipboard

Copied

Hi @Sathish37076639e8ze 

I checked your account, and it is associated with the "SNI*******" organization. The console has 4 system admins who can access the portal. Kindly work internally with your IT team to confirm who can access the admin console and assign the product. 

If one admin is not available, another admins can add a new user and give the admin rights. The admin console is managed by the IT team of the organization and Adobe is not authorize to add/remove any user/admins from the portal. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 29, 2024 May 29, 2024

Copy link to clipboard

Copied

LATEST

@SuJoshi 

 

thank you.

 

@Sathish37076639e8ze 

 

keep us updated.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines