Change Admin Mail ID

[Sathish37076639e8ze]

Hi, we haveour organisation's Adobe License ID Since the employee resigns his job we have disable his mail ID. Our Adobe license belongs to that mail id and we don't know that Mail's Adobe login password. How can we change it to some other mail id. Please suggest any other solution to resolve this issue.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

[kglad]

reassign the license to another user.

[Sathish37076639e8ze]

Without login admin account, how can we reassign to another user id. We are unable to login the admin id because that User's mail id was already removed from our AD Console.

[kglad]

who's the plan owner?  they can use the console.

[Sathish37076639e8ze]

We need to change Admin mail ID from mail from <removed-kglad> to <removed-kglad> Kindly help us to change it, As we don't have the option to log in and change it from our side.

[kglad]

the plan owner is an admin by default.  other admins can be assigned and are not plan owners.

ie, who pays for the plan?

[Sathish37076639e8ze]

Both the Admin and Plan owner are the same. we purchased that license with [email removed].

[kglad]

these are public forums.  don't post emails or other sensitive info.

do you have anything that shows you should be allowed to do this?

[Sathish37076639e8ze]

Leave it other things, Do you understand our issue, Is there any possibility to change admin mail id, without admin mail access? How can i contact Adobe Helpdesk team, I can't contact then through chat.

[kglad]

you may have a bigger problem. what proof do you have that you should control this subscription?

i'm not trying to give you a hard time. but adobe would not allow me to claim company A's admin died/left the country and i'm now in control, make their admin.  even if i'm actually an employee of company A.

that said, and you preparing to deal with that, we can flag an adobe employee here.

@SuJoshi can you help?

[SuJoshi · Accepted solution]

Hi @Sathish37076639e8ze 

I checked your account, and it is associated with the "SNI*******" organization. The console has 4 system admins who can access the portal. Kindly work internally with your IT team to confirm who can access the admin console and assign the product. 

If one admin is not available, another admins can add a new user and give the admin rights. The admin console is managed by the IT team of the organization and Adobe is not authorize to add/remove any user/admins from the portal. 

[kglad]

@SuJoshi 

thank you.

@Sathish37076639e8ze 

keep us updated.