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Change plan from monthly payments to annual payments

New Here ,
Nov 10, 2022 Nov 10, 2022

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Hi,

My current plan is "Creative cloud with all apps" with monthly payments.

I would like to know if I could switch to annual payments before the renewal period, which will be on 25th October 2023 (now it's Nov 2022). I've reached out by mail last week already when I was still in the 2 weeks refund period in case of cancellation but I've not received any reply and missed this now. If I cancel now, I will only be 50% refundend so this is no option. 

All shared links in this forum does only lead to another forum and I did actually not get any help with this!

 

Any help is appreciated, thank you!

Alessa

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correct answers 1 Correct answer

Community Expert , Nov 10, 2022 Nov 10, 2022

if you have an enterprise/team subscription, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

otherwise, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but

...

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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if you have an enterprise/team subscription, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

otherwise, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Nov 10, 2022 Nov 10, 2022

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Thank you, I'll try this. 

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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you're welcome.  (be prepared, they most likely will need to terminate your current subscription and start a new one thereby extending your subscription duration to one year from the current date.)

 

p.s. keep us posted

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