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Changed Enterprise ID - how to retrieve cloud documents

New Here ,
Apr 28, 2021 Apr 28, 2021

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Hi everyone,

 

I changed my school email address as part of a systematic name change. At the time, I did not realize that it would affect my Adobe account, but now I know I should have downloaded and reuploaded my cloud documents. I can no longer log in with the old email address, since it has been removed from the system. Is there a way to retrieve the cloud documents, or have they been wiped?

 

Thanks so much.

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Enterprise , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Apr 29, 2021 Apr 29, 2021

Hello,

If you saved the cloud files under the Adobe ID then you can check "assets.adobe.com" and "documentcloud.adobe.com"  by signing in with the old account but if it was a federated ID then, unfortunately, there is no option to recover the files as these accounts are created and managed by the organization.

 

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hello,

If you saved the cloud files under the Adobe ID then you can check "assets.adobe.com" and "documentcloud.adobe.com"  by signing in with the old account but if it was a federated ID then, unfortunately, there is no option to recover the files as these accounts are created and managed by the organization.

 

Likes

Translate

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Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines