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Changing an email address

New Here ,
Jun 17, 2020 Jun 17, 2020

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I need to change the email address of one of my license holders in Adobe Acrobat DC.  I am the administrator and can change names, but cannot change their email.

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correct answers 1 Correct answer

Adobe Employee , Jun 18, 2020 Jun 18, 2020

Hello,

If you have added the user as Adobe ID, you will not be able to change the email address. Adobe IDs are considered as personal email addresses and only the end-user is authorized to change or update the email address via adobe.com.

https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

You can remove the user and readd it again with the correct email address. Changing the email address is only applicable for Enterprise and FederateD ID's on Adobe Admin console.

 

Than

...

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Hi there, 

 

Please try the steps shared in the following help document to change the email address of the user: https://helpx.adobe.com/in/enterprise/using/manage-users-individually.html#Edituserdetails

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Hello,

If you have added the user as Adobe ID, you will not be able to change the email address. Adobe IDs are considered as personal email addresses and only the end-user is authorized to change or update the email address via adobe.com.

https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

You can remove the user and readd it again with the correct email address. Changing the email address is only applicable for Enterprise and FederateD ID's on Adobe Admin console.

 

Thanks,

Nikhil Gupta

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